Sales Performance Management, Perf/Financial Plan'g & Sup, Cards and Unsecured Loans, Consumer Banking Group

Key Responsibilities

1. Sales Performance Monitoring & Analytics

• Monitor and analyze sales performance across different sales channels and business units.
• Develop performance dashboards and management reports to track productivity, KPI achievement, revenue generation, and business growth.
• Conduct regular performance reviews and identify opportunities to improve sales effectiveness.
• Provide insights and recommendations to management through data-driven analysis.

1. Incentive & KPI Management

• Design, review, and manage sales incentive schemes to ensure alignment with business objectives.
• Develop and maintain sales KPI frameworks, scorecards, and performance measurement methodologies.
• Conduct incentive simulations, budget impact assessments, and scenario analysis.
• Perform annual incentive plan reviews and recommend enhancements to drive sustainable performance.

1. Target Setting & Performance Planning

• Support annual business planning and sales target setting exercises.
• Analyze historical performance trends, market conditions, and productivity benchmarks.
• Facilitate target calibration discussions with business leaders and regional stakeholders.
• Ensure consistency and governance in target-setting methodologies.

1. Sales Productivity Analysis

• Analyze workforce productivity, sales capacity, and headcount effectiveness.
• Identify performance gaps and propose strategic initiatives to improve productivity.
• Track sales funnel metrics, conversion rates, lead utilization, and business outcomes.
• Support manpower planning and resource allocation decisions.

1. Performance Governance & Control

• Establish and maintain performance governance processes and controls.
• Ensure data accuracy and integrity across sales performance reporting.
• Partner with Quality Assurance, Compliance, and Control functions on performance-related assessments.
• Support management reviews on sales health, performance quality, and risk indicators.

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