Account Installation Representative - Cigna Healthcare

Job Description

JOB PURPOSE

The job holder is responsible of administering the installation of assigned accounts, including, but not limited to structure and billing set up; eligibility collection, data base loading, ID cards, preparation of plan materials such as administrative documents and customer education materials.

He / She should provide support to assigned accounts by respondingo inquiries or resolving complex issues of concern.

RESPONSIBILITIES AND DUTIES

• Interacts with different teams in the coordination/implementation of the new and renewing accounts and interdepartmental partners to effectively communicate benefit plan information.
• Works with teams as well as business partners in resolving daily service issues.
• Establishes and complies with a client's specific service plan.
• Assists and/or performs account installation, annual rate implementation and cancellation for smaller accounts.
• Performs routine maintenance, report preparation and issue resolution with efficient book of business management through timely and proper utilization internal tools.
• Acts as an intermediary between client organizations and members for customer service issues.
• Build strong effective relationships with all our matrix partners. Demonstrates approachability and openness to delivering consistent customer service.
• Provides information to eligibility, customer service and sales support teams.
• Complies with all business operating controls/quality assurance processes. 
• Take personal accountability for contributions to organizational results, successfully complete all required training and take responsibility for continuous leaning and development.
• Work closely with cross-department members to clearly understand the product/plan requirement and group setup.
• To translate business product/plan requirements into functional specifications and detailed into documents.
• Follow up the internal product/plan setup/group setup process to complete the system setup on time.
• Analyze and document product/plan gaps and risks.
• Coordinates structured meetings for complex cases.
• System analysis competencies and able to consider the business implications of the technology to current business setup.
• Complete Eligibility changes and updates according to client/member needs within promised turnaround time

KNOWLEDGE, SKILLS AND EXPERIENCE

• High School Diploma or equivalent required or Associates or bachelor’s degree preferred.
• 1+ years related experience.
• Ability to perform most tasks independent of direct supervision.
• Working knowledge of Excel and Word.
• Proven analytical ability.
• Organization and prioritization skills.
• Detailed oriented.
• Success in multi-tasking environment.
• Solid written and verbal communication skills.
• Proven ability to synthesize large amounts of data.
• Team Player, motivated, proactive.
• Strong problem-solving skills.
• Should be flexible to work in shifts and on staggered weekends

COMMUNICATIONS AND WORKING RELATIONSHIPS

He/ She must ensure building strong effective relationships with all our matrix partners and demonstrating approachability and openness to delivering consistent customer service. He/ She must be able to foster strong internal and external communication standards.

About The Cigna Group