Senior Manager, Project Delivery

About FWD Group

FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code 1828.

For more information, please visit www.fwd.com

​ACCOUNTAIBILITIES

• Drive agile transformation by embedding agile mindsets, behaviors, and delivery excellence throughout the organization, enabling faster value realization and improved cross-functional collaboration.
• Engage stakeholders across four key domains digital, operations, data, and shared services to refine platform alignment, ensuring unified practices, shared goals, and synchronized delivery outcomes.
• Develop and scale the Agile Center of Excellence, acting as the steward of agile thought leadership, coaching capability, and best practice dissemination in CTC.
• Manage and mentor Scrum Masters, ensuring effective agile execution in strategic programs.
•  Initially lead team resource allocation, delivery priorities, and agile practices with stakeholders across group and business unit initiatives.
• Design and refine the agile methodology and guidance continuously optimizingagile processes including framework selection (Scrum, SAFe, Kanban) and tooling (Jira, Confluence, Azure DevOps).
• Foster strategic alignment through close collaboration with business leaders, project teams, and IT functions.
• Develop an agile community and a series educational activities such as  agile workshops, sharing sessions, and engagement activities to promote  agile awareness.
• Define and prioritize the definition of CTC agile metrics to enable data-driven decision-making through systematic tracking and reporting.
• Advocate agile values throughout all levels of the organization and drive change management efforts.

KEY PERFORMANCE INDICATORS

Business indicators:

• Strategic Project include 4 platforms Delivery Success Timely, high-quality execution of agile initiatives across platforms and countries, aligned with enterprise objectives.
• Agile Adoption Rate Across Regions Percentage of business units and platforms consistently applying agile practices and frameworks.
• Scrum Master Team Development Growth in coaching capability, certification achievements, and internal promotion rates within the Scrum Master team.
• Organizational Agile Maturity Progression Measurable improvement in agile maturity scores across CTC/FWD, reflected in assessments or health checks.
• Stakeholder Alignment & Satisfaction Senior leadership engagement and satisfaction with agile outcomes and visibility of delivery progress.
• Standardization & Platform Alignment Degree of delivery process and tooling consistency across the four key platforms.
• Agile Culture & Continuous Learning Frequency and impact of agile learning initiatives (e.g., workshops, CoPs, retrospectives), fostering innovation and psychological safety.

EXTERNAL & INTERNAL CONTACTS

• FWD project delivery teams (Internal)
  • Product Owner
  • Scrum team
  • Development team
  • Testing team
• FWD BU business owners (Internal)
  • Project team
• FWD GO IT Function Heads/Head of Shared Services

DECISION MAKING

• Decide which agile frameworks (Scrum, SAFe, Kanban, LeSS) are most appropriate for strategic initiatives and ensure contextual adoption across countries and platforms.
• Make decisions on Scrum Master staffing, development plans, and deployment to key strategic programs across geographies.
• Define and align delivery processes across multiple platforms, ensuring consistent execution and efficient resource use.
• Establish the phased roadmap for enterprise agile maturity progression, including key milestones, diagnostics, and transformation activities.

QUALIFICATIONS / EXPERIENCE

• Minimum 12 years of experience in agile roles with 5+ years in strategic leadership.
• Proven track record in leading agile transformations within complex, cross-functional environments.
• Experience in scaled agile implementations and driving agile maturity.
• Advanced agile certifications such as SAFe Program Consultant (SPC), Certified Scrum Professional (CSP), ICAgile Certified Expert preferred.
• Strong leadership, communication, and stakeholder management skills. Proficiency in Agile tools such as Jira, Confluence, Miro, or Azure DevOps.
• Strong understanding of product development lifecycle, team dynamics, and Agile delivery metrics.
• Certifications such as CSM, PSM II/III, A-CSM, or SAFe-related credentials are highly preferred.
• Excellent facilitation, stakeholder management, and conflict resolution skills..

KNOWLEDGE & TECHNICAL SKILLS

• Deep understanding of Agile frameworks and methodologies, including Scrum, Kanban, SAFe, and Lean, with the ability to adapt practices contextually.
• Strong knowledge of Agile product development lifecycles, estimation techniques, backlog refinement, and team delivery metrics.
• Skilled in Agile coaching and team facilitation, able to nurture high-performing, self-organizing teams through mentoring and servant leadership.
• Hands-on experience with Agile collaboration tools such as Jira, Confluence, Miro, Trello, or Azure DevOps.
• Strong ability to interpret and act on Agile metrics like velocity, burn-down, cycle time, and lead time to improve performance and transparency.
• Up-to-date with the latest trends in Agile delivery, team dynamics, and organizational agility, including knowledge of cross-team or enterprise Agile frameworks (e.g., LeSS, Nexus, Spotify model).

COMPETENCIES

• Agile project product owner expert.
• Strategic program Scrum Master Leader.