Client Education - eLearning Experience & Facilitation Specialist

What you’re passionate about

You’re an accomplished communicator with a proven ability to distill complex, technical information into clear, compelling learning for diverse audiences. Drawing on your experience working directly with people, you bring both skill and empathy to helping members and employers navigate their pension options, building the knowledge and confidence they need to plan for a secure retirement.

You have a track record of designing innovative, learner-centered eLearning experiences that bring programs, projects, and initiatives to life. Grounded in adult learning principles, you know how to strategically blend synchronous and asynchronous approaches to sustain engagement, support diverse learning needs, and deliver measurable results.

A typical day for the eLearning Experience and Facilitation Specialist 

• Delivering informative and engaging virtual webinars and in‑person sessions that support pension plan members and clients in making informed decisions.
• Helping members and employers understand pension benefits and processes by providing clear, accurate, and timely information.
• Collaborating with clients and team members to design practical and innovative educational resources that meet members needs.
• Developing customized eLearning solutions that strengthen learning outcomes, which may include:
  • instructional design
  • online training development
  • storyboard creation
  • content development
  • platform integration
  • graphic design

Occasional travel throughout Alberta is required to deliver educational presentations and facilitate learning sessions for members and employers.

Travel is planned in advance and occurs primarily during key education and engagement periods throughout the year.

What you bring

• At least two years of experience facilitating workshops or seminars for diverse audiences in virtual and in-person settings
• Strong facilitation skills and familiarity with best practices in adult learning
• Excellent relationship-building and customer service skills, with a focus on creating positive and respectful interactions
• Bachelor’s degree in graphic design and 2-3 years’ experience in eLearning design or
  • Relevant bachelor’s degree or equivalent combination of education and experience will be considered
• Experience in instructional design and eLearning content development
• Advanced skills in Articulate (Storyline), Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Proficient in the use of Adobe Acrobat and Microsoft Suite.
• Proficient in Microsoft Word, Excel, and PowerPoint
• Knowledge of SharePoint and SharePoint Online tools and resources
• Solid understanding of best practices for the use of technology-mediated learning.
• Proven ability to effectively prioritize work and implement solutions in a fast-paced environment within tight timelines
• Ability to understand complex information and re-write it in a suitable learning format
• Familiarity with pension plans administered by APS, including relevant legislation and regulations
• Must have a valid Class 5 driver’s license; use of a personal vehicle is required
• Travel in Alberta is a requirement of this position