Case Investigation Consultant (RACI)

Want to do the best work of your life? Make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

As a Case Investigation Consultant within Risk and Compliance Investigations, you'll play a crucial role in maintaining a secure and compliant environment. You'll work closely with internal and external stakeholders to investigate instances of fraud and money laundering ensuring adherence to regulatory standards. You will also handle Financial Ombudsman Service complaints, manage diverse communication channels, and provide exceptional compliance experiences.

What you'll do:

• Collaborate closely with Internal and External stakeholders
• Investigate instances of fraud, money laundering, and credit bureau disputes.
• Handle Financial Ombudsman Service complaints in accordance with Financial Conduct Authority Handbooks.
• Manage diverse communication channels with internal stakeholders and customers.
• Provide exceptional compliance experiences while balancing business needs through evidence-based decision making.
• Serve as an expert, delivering outstanding service to the business and our customers, and offering suggestions for process and procedure improvements.

What you'll bring:

• Investigation Skills: Proficiency in conducting thorough investigations, including gathering evidence, analysing data and identifying patterns or discrepancies.
• Compliance and Regulatory Knowledge: Understanding of compliance requirements and regulations. Familiarity with the Financial Conduct Authority rules and guidelines pertaining to financial services would be desirable.
• Analytical and Problem-Solving Abilities: Strong analytical skills to examine complex data and draw meaningful insights. Ability to thing critically, solve problems and make informed based decisions based on available information.
• Communication and Collaboration: Excellent verbal and written communication skills to interact with various stakeholders, including team members, internal departments and external parties. Effective collaboration and interpersonal skills to work in a team-oriented environment.
• Attention to Detail: Meticulousness and a keen eye for detail when reviewing accounts, documents, evidence and reports to ensure accuracy and identifying any discrepancies or irregularities.
• Ethical Conduct: Maintaining the highest standards of professional and ethical conduct when handling sensitive information whilst adhering to data protection regulations.

Team Overview:

Case Investigation

The Case Investigation Team collaborates closely with various departments including Compliance, Fraud, Data Protection Team, Mobile Case Team, Legal, SPOC, and other relevant stakeholders. As a specialized function, our work encompasses a wide range of activities, requiring agility and the ability to handle multiple work streams while providing effective leadership.

Based in Livingston, our Risk and Compliance Investigation team play a critical role in delivering world class compliance and support to our customers and colleagues across the business.

The Rewards:

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• Access a wide range of exclusive Sky VIP rewards and experiences

How you'll work:

Working Pattern: Multiple Shifts available within open hours of M-F 08:30 – 21:00 S&S 08:30 – 18:30

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home.

We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process.

Your Office Base

Livingston: 

Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles.  

Inclusion:

At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working.

We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

Why wait?

Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.