Operations Support Coordinator

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for an Operations Support Coordinator to join the team in Greenstone, Johannesburg. This individual will be responsible for coordinating and overseeing day-to-day field and warehouse operations, ensuring effective resource planning, task delegation, and adherence to client specifications and AHK’s operational procedures. The Operations Support Coordinator will act as a central communication point between the operations team, and internal departments to ensure timely and accurate execution of assignments while upholding quality and safety standards.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight the incumbent will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE 

Essential:

• Coordinate and oversee daily sampling, inspection, weighing, and container loading assignments based on client instructions and workload demands
• Oversee allocation of staff to various sites, shifts, and departments (operations, sample preparation, etc.), ensuring optimum coverage and productivity
• Assist to address and resolve operational disruptions, including equipment breakdowns, staff shortages, peak workloads, or client-specific requests
• Ensure staff are trained and briefed on applicable SOPs, safety protocols, and client requirements
• Working closely with Branch Managers and Coordinators to monitor the performance, punctuality, and attendance of field personnel in consultation with HR
• Conduct site visits to evaluate compliance, staff conduct, and the implementation of good sampling and inspection practices by performing scheduled and unscheduled PTO’s
• Assist Branch Managers and Coordinators to review tally sheets, shift reports, photos, and other operational documents submitted by Team Leaders and Inspectors for accuracy and completeness
• Escalate any incidents, non-conformities, or repeated technical issues to the Country Manager or relevant department
• Maintain and ensure traceable records of operations and staff deployment for audit and compliance purposes
• Support team development by mentoring Operations team members and identifying training needs
• Assist in the planning and on-boarding of new projects, sites, or services in coordination with management
• Ensure that preventative maintenance schedules are maintained for all operational equipment, and assist with maintenance of equipment as required
• Carry out other ad hoc duties as may be assigned by the Sub Regional Operations Manager and the General Manager

Required Competencies

• In-depth knowledge of WSMDSP (Weighing, Sampling, Moisture, Determination, Sample Preparation) including minerals and metals 
• Ability to multi-task and prioritize workflow
• Ability to carry out work instructions, in a safe, accurate and timely manner
• Demonstrate good verbal and written communication skills
• Ability to work in a team
• Time management skills and strong attention to detail
• Hard Worker, Diligent, Trustworthy
• Problem solving skills and critical thinker
• Familiarity of the various warehouses/job sites
• Good timekeeping and record keeping skills
• High level of Excel knowledge (pivot tables and advanced functions)
• High level of skills working with smartphones, laptops, electronic devices and softwares
• High level of communication skills
• Leadership and Supervisory ability.
• Conflict Resolution Skills
• Accountability
• Technical Skills- Proficiency in Microsoft Office Suite

Required Qualifications

• Grade 12 with Mathematics and Science
• Degree in Operations Management or related field

Required work experience

• Proven experience of at least 10 years’ experience in the TIC industry
• Desirable but not essential; experience in the Metals and Minerals industry
• In-depth experience of accurately completing a tally sheet
• Experience using Microsoft Office and Google suite of applications
• Drivers license permit with minimum of 5 years driving experience

BENEFITS 

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community in line with our Employment Equity plan.