Client Services Administrator

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Client Services Administrator to join the team in Rustenburg. This individual will be functionally responsible for the management of the day to day operations within the AHK Admin and Client Liaison department to ensure that efficient and high-quality service is provided to meet reporting deadlines and priorities agreed with AHK Head Office and clients. The role covers all aspects of managing job administration and co-ordination from client instruction, acknowledgement, updates, queries through the running of the job and finally to reporting archiving and maintaining of records.

The Client Services Administrator plays a vital role in client relations and making sure that our company's values and professionalism are always displayed.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight the incumbent will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE 

Essential:

• Manage and plan their workload in the form of daily meetings with their respective Client Services Coordinator to ensure that tasks are completed effectively and timeously within the division. Training of trainee Client Services Administrators and provision of guidance, direction and support where necessary
• Ensure compliance with regulations, best practice and of the organizational policies and procedures
• Communicate challenges, repetitive issues, frustrations with Branch Managers, Client Services Coordinator, Site Operations team and collaborate with in order to find solutions to resolve job related queries to improve overall reporting efficiency
• Strive for continuous improvement, ongoing learning and assist where needed by providing support to the trainee Client Services Administrators with the guidance of their Client Services Coordinator
• Attend daily plan meetings with management and the operations teams so as to stay informed and aligned with the job progress ensuring better coordination towards the overall objectives
• Ensuring that their roles and responsibilities are clearly understood thereby reducing the likelihood of errors
• Allocating of tasks to ensure that the overall workload is evenly distributed between the Client Services team in the absence of the Client Services Coordinator
• Ensure that their workload is assessed and managed on a daily basis and prioritized to ensure the TAT issues are addressed immediately to avoid delays
• Promote diligent and accurate work to ensure client and colleague satisfaction
• Keep the lines of communication open at all times between the Client Services Coordinator, Branch Manager and the Operations Teams
• Keep the lines of communication open at all times between yourself and the clients. Clients are to be updated with respect to the job progress, delays, or deviations from best practice
• Follow ups to be done when the site operations inspectors have not provided updates
• Ensure and monitor that the level of professionalism is maintained when communicating to the clients, fellow colleagues, site operation team members in person, telephonically, or via email
• Lab Create Functions – Job Management System
• AHK Shared Drives -  File Management System
• Ad-hoc Projects and Other: Undertaking other duties of an appropriate nature in consultation with Site Branch Manager/ Client Services Coordinators

Required Knowledge, Skills and Behaviours

• Extremely driven, including the ability to build strong relationships, project a positive attitude,  motivate and develop others across the business to drive for people engagement
• Believes in drives for Employee Engagement as the best approach to the employer and employee relationship, including an employee-oriented, high-performance culture which emphasises empowerment, quality, productivity, high standards, goal attainment and individual and team development
• Ability to work both as part of a team and contribute individually
• Communication: Excellent written and oral communication skills, with the ability to present clear, well structured reports and briefs in accordance with documented methods and procedures
• Quality: "Right first time approach" completes work to a high standard, continually looking for improvements and strong problem-solvers, high level of attention to detail is key within this role
• Project management: Takes responsibility for initiating and completing tasks, manages priorities and time to successfully meet deadlines
• Managing uncertainties: Handles pressure and ambiguity well, exercises good judgment and handles challenges in a mature manner 
• Critical thinking: Requires critical thinking skills, decisive judgement and the ability to work with minimal supervision
• Team Player and Interpersonal: Builds and maintains positive working relationships with their own team and more widely
• Able to work as part of a team as well as independently

Required Work Experience

• 1-2 Years working experience within the TIC industry experience is an added advantage
• Previous experience within the shipping / warehousing environment would be an advantage
• Must have a proven track record of Data Capturing
• Demonstrate a working knowledge of excel and its Intermediate formulas
• Demonstrate accurate numerical tasks with attention to detail
• Must have a high level of English; written and spoken

Required Qualifications

• Grade 12 

Required Languages

• Fluent in English communication 

BENEFITS 

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community in line with our Employment Equity Plan.