Manager, Sales Operations (Modern Trade)

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

The Sales Operations Manager plays a critical role in enabling commercial excellence across Modern Trade retail environment in both Malaysia and Singapore. This role is responsible for leading and driving execution planning across all in-store Picture of Success metrics, performance management, systems optimization, and operational efficiency to support sustainable business growth.

You will act as an important member in Sales Ops Function assisting Modern Trade Sales Leadership, ensuring execution discipline, data-driven decision-making, and alignment across vendor and key commercial functions including Sales, Category Planning, Finance, Marketing.

Key Responsibilities

1. Sales Operations & Execution Excellence

• Optimize sales processes, tools, and systems to improve field productivity and efficiency
• Ensure consistent execution of sales fundamentals across retailers and channels (Modern Trade)
• Drive continuous improvement initiatives to simplify workflows and eliminate inefficiencies
• Partner with field sales teams to ensure operational alignment and execution readiness

2. Sales Planning & Performance Management

• Lead the sales execution planning cycle, including, but not limited to, developing business scorecard and sales reports (weekly & monthly), custodian of sales execution related SOPs and data
• Translate business strategy into actionable sales targets, KPIs, and operational plans
• Monitor and analyse sales performance vs. targets, identifying risks and opportunities
• Drive cadence of business reviews (e.g., Quarterly Business Reviews, Monthly Sales Operations Reviews) with leadership & vendor
• Develop dashboards and reporting frameworks to enhance visibility and decision-making

3. Budget & Trade Spend Management

• Optimize total merchandising investment
• Collaborate with Finance and Sales teams to manage trade spend effectively
• Support development of commercial policies and governance frameworks

4. Data Analytics & Insights

• Leverage data analytics to generate actionable insights on sales performance, distribution, and market trends
• Utilize tools (e.g., Power BI, Excel, CRM systems) to build predictive and diagnostic analytics
• Provide recommendations to improve sales effectiveness and business outcomes

5. Systems & Digital Transformation

• Lead adoption and optimization of sales systems (e.g., TRAX, SFA, CRM tools)
• Identify opportunities for automation and digitalization within sales operations
• Act as the key liaison with IT and regional teams on system enhancements and implementations

6. Stakeholder Management & Cross-functional Collaboration

• Partner closely with Sales Leadership & Cross-functional teams
• Influence decision-making through data-backed insights and strong business acumen
• Align local execution with regional/global sales strategies

7. Team Leadership & Capability Building

• Lead, coach, and develop a high-performing sales operations team
• Build organizational capabilities in analytics, planning, and operational excellence
• Foster a culture of accountability, collaboration, and continuous improvement

Skills & Competencies

• Strong analytical and problem-solving skills with attention to detail
• Advanced proficiency in Excel and data visualization tools (e.g., Power BI)
• Strategic thinking with strong execution capabilities
• Excellent stakeholder management and influencing skills
• Strong communication and presentation skills
• Ability to thrive in a fast-paced, dynamic environment

Qualifications & Experience

• Bachelor’s degree in business, Economics, Marketing, or related field (MBA is an advantage)
• 6–8+ years of experience in Sales Operations, Commercial Excellence, or Sales within FMCG or related industries
• Proven experience in sales operations, performance management, and analytics
• Strong understanding of Malaysia and Singapore market dynamics across channels
• Experience managing trade spend and commercial budgets

Business Unit Summary

Mondelēz International in Southeast Asia is in five countries serving 19 markets with more than 18 nationalities and 7,500 employees. This group is emerging as one of the fastest growing regions in Asia, the Middle East and Africa, and we are proud of consistently producing high quality products in nine manufacturing sites. We are market leaders in key snacking categories, making and selling brands like Oreo and Tiger biscuits, Kinh Do mooncakes, Jacob’s crackers, Cadbury Dairy Milk chocolate, Tang powdered beverage, Halls candy and Eden cheese. We set the benchmark in being a responsible business and contributing to the communities in which we operate.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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