Senior Associate, Payment Operations, Institutional Banking Group Operations

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Job Objective

Lead and manage the remittance operations unit to ensure efficient, cost-effective, and high-quality service delivery while maintaining sound risk control, compliance standards, and driving digital transformation initiatives.

Job Responsibilities

• Lead and manage the remittance operations unit to ensure efficient, cost-effective, and high-quality service delivery.
• Maintain sound risk control and compliance standards in accordance with established procedures, bank policies, and regulatory requirements.
• Drive process improvement and digital transformation initiatives to optimize operational workflows and reduce unit costs.
• Oversee daily remittance processing, clearing, and settlement activities to ensure strict adherence to service level agreements (SLAs).
• Provide leadership, guidance, and professional development to the team, fostering a collaborative and high-performing work environment.
• Collaborate with internal and external stakeholders, including technology, compliance, and product teams, to resolve operational issues and implement system enhancements.

Job Requirements

• Degree in Business, Finance, Banking, or a related discipline.
• Proven leadership and management experience within banking operations, specifically in remittance, payments, or transaction banking.
• Deep knowledge of payment clearing systems, remittance products, and industry best practices.
• Strong understanding of risk management, regulatory compliance, and operational control frameworks.
• Demonstrated ability to lead process optimization projects and manage change effectively.
• Excellent analytical, problem-solving, and stakeholder management skills.

Functional Competencies:

• Sound knowledge and solid experience in banking operations and remittance processing.
• Conversant with SWIFT and RTGS operations.
• Conversant with regulatory requirements pertaining to payment and remittance processing, including Anti-Money Laundering (AML) requirements and RMB transactions.

Technical Competencies:

• Sound knowledge and understanding of banking and IT operations and practices.
• Good leadership and management capabilities.
• Strong sense of risk control and risk management.
• Results-oriented with a strong customer service mindset.
• Excellent interpersonal, problem-solving, and negotiation skills.
• Self-motivated with strong analytical ability and creative thinking.
• Good communication and presentation skills.
• Good PC knowledge and skills.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

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