Associate, Operational Risk & Control – CBWMO

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Role Overview

We are seeking a motivated and detail-oriented operational risk professional to join the Consumer Banking Wealth Management Operations (CBWMO) Risk and Control team. The role is responsible for supporting management of operational risk and controls, monitoring key risk indicators, coordinating the follow-up of control issues, and preparing risk and governance information. The successful candidate should bring relevant experience in banking operations, risk management, internal controls, audit, or compliance, together with the ability to work independently and engage effectively with stakeholders.

Key Responsibilities

• Incident Management: Coordinate fact gathering, impact assessment, root cause analysis, incident documentation, and follow-up of corrective and preventive actions for operational incidents.
• Risk & Control Assessment: Support Risk and Control Self-Assessments (RCSA), thematic reviews, process reviews, and other risk assessments to evaluate the design and operating effectiveness of controls across operational processes. Analyze relevant information and review findings, identify control gaps and improvement opportunities, constructively challenge existing practices.
• Reporting & Governance: Compile and update key risk indicators (KRIs), quality metrics, incident records, meeting materials, and routine management reports.
• Stakeholder Management: Work closely with operations teams and relevant risk and control functions to provide practical guidance, facilitate timely issue resolution, and support the implementation of sustainable control enhancements.
• Continuous Improvement: Identify opportunities to enhance risk and control processes through data analysis, automation, and appropriate use of digital or AI-enabled solutions. Support the development and implementation of practical improvements that strengthen control effectiveness and operational efficiency.
• Risk Culture: Support the promotion of a strong risk culture by developing and delivering risk awareness training, workshops and other engagement activities.

Key Requirements

• Bachelor’s degree in Finance, Business, Risk Management, or a related discipline.
• At least 3 years of relevant experience in operational risk, internal controls, audit, compliance, or banking operations, preferably within consumer banking or wealth management.
• Sound knowledge of operational risk, internal controls, incident management, and banking operations, with practical experience in applying relevant policies and procedures.
• Strong analytical and problem-solving skills, with an inquisitive mindset and the ability to assess complex information, identify control weaknesses and emerging risks, constructively challenge the status quo, and recommend practical improvements.
• Good written and verbal communication skills, with the ability to work effectively with different stakeholders.
• Strong attention to detail, a responsible and proactive working attitude, and the ability to manage multiple tasks and deadlines.
• Proficiency in Microsoft Office applications; experience with data analysis, reporting tools, automation, or AI-enabled solutions is an advantage.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.

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