Lead Expert

Risk & Control Management

• Monitor and analyse payment-related KPI, KRI and control indicators for the assigned perimeter and escalate breaches, emerging risks and adverse trends in a timely manner.
• Ensure compliance with Payment Norms, General Payment Procedures (GPP), SOPs and associated control requirements.
• Support the execution and monitoring of My Controls, Morse Plus and other risk management frameworks applicable to the perimeter.
• Review payment incidents, identify root causes and review action plan are mitigating the risk.
• Support Exception Form (EF) reviews, annual recertification exercises and associated governance activities.

Governance & Reporting

• Produce and maintain governance reporting, dashboards and management information related to payment risk, operational performance and compliance metrics.
• Coordinate governance meetings with operational stakeholders, highlighting key risks, control weaknesses, incidents, corrective actions and regulatory updates.
• Prepare and present concise risk assessments, trend analysis and recommendations to management forums.
• Ensure actions arising from audits, controls, regulatory reviews and governance committees are tracked to completion.

Operational Excellence & Continuous Improvement

• Develop a strong understanding of payment systems, operational processes and applicable norms to identify process gaps and improvement opportunities.
• Perform Go & See reviews, root cause analysis and problem-solving workshops with operational teams to address process inefficiencies and non-compliance.
• Lead or contribute to risk mitigation and continuous improvement initiatives aimed at reducing manual activities, strengthening controls and improving operational efficiency.
• Support regulatory and strategic initiatives such as Cyber Resilience, PEPS and other payment-risk related projects within the scope of the function.

Subject Matter Expertise

• Act as a Payment Risk and Norms SME for the assigned perimeter and provide guidance to operational teams on payment norms, controls and best practices.
• Review new or modified manual payment processes and coordinate required validations with relevant stakeholders prior to implementation.
• Support training, knowledge-sharing and awareness activities relating to payment risk, controls and regulatory requirements

Operational Support

• Own and monitor Cash Settlement indicators and provide backup support for SWIFT monitoring activities where required.
• Prioritize deliverables effectively to ensure timely completion of assigned activities and support team objectives.
• Ensure all regulatory, audit and management reporting deadlines are met.

Leadership Expectations

• Demonstrate strong stakeholder management and communication skills across operational, risk and control functions.
• Foster a culture of accountability, continuous improvement and root-cause resolution.
• Act as a change champion by promoting risk awareness and supporting transformation initiatives within the perimeter.