Credit Team Leader (m/f/d)

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We are looking for an experienced and people-focused EMEA Credit Operations Team Leader to lead a team of Credit professionals and help drive strong credit performance across the region.

In this role, you will combine people leadership, operational excellence and business partnering. You will oversee the day-to-day execution of Credit and Collections activities, ensure effective portfolio management, and empower your team to deliver against key Credit objectives.

Working closely with Sales, Customer Service, Business Finance and other key stakeholders, you will play an important role in strengthening the end-to-end Order-to-Cash (O2C) process, improving customer experience and identifying opportunities to simplify, standardize and automate the way we work.

This is an exciting opportunity for someone who enjoys leading teams, solving operational challenges and driving continuous improvement within an international environment.

What You’ll Do

Lead & Develop the Team

• Lead, coach and develop a team of Credit professionals, creating an environment of accountability, collaboration and engagement.
• Set clear priorities and expectations while ensuring effective workload and resource allocation.
• Support individual development, functional training and capability building across the team.
• Guide the team through organizational, process and technology changes, translating broader Credit priorities into clear actions.

Drive Credit Performance

• Oversee the day-to-day execution of Credit and Collections activities across the assigned customer portfolio.
• Monitor Credit and operational KPIs, identifying trends and opportunities to reduce overdue receivables, improve DSO and strengthen collection effectiveness.
• Ensure order holds and other operational Credit activities are managed accurately and efficiently.
• Act as an escalation point for more complex operational and Credit-related matters.
• Ensure accurate and timely reporting of Credit Operations and portfolio performance.

Partner With the Business

• Build strong relationships across Sales, Customer Service, Business Management, Finance and other key functions.
• Balance Credit requirements with business priorities and customer needs to support effective commercial decision-making.
• Partner with Customer Service and other teams to strengthen the end-to-end Order-to-Cash experience.

Improve the Way We Work

• Identify and lead opportunities for process simplification, standardization, automation and continuous improvement.
• Promote effective adoption of Credit tools, processes and technology.
• Ensure Credit activities are performed in line with established policies, internal controls, guidelines and delegated authority.

What You’ll Bring

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics or a related field, or equivalent relevant professional experience.
• Experience within Credit, Collections, Accounts Receivable, Finance Operations, Order-to-Cash or a related environment.
• Previous experience leading, coordinating, coaching or developing teams is strongly preferred.
• Good understanding of Credit and Collections processes, customer portfolio management and Order-to-Cash activities.
• Experience using KPIs and operational data to monitor performance and drive improvements.
• Experience working across functions in an international or matrixed organization is an advantage.
• Fluent English is required; additional European languages are a plus.

What Will Help You Succeed

You’ll thrive in this role if you bring:

• Strong people leadership and coaching skills.
• A hands-on, results-oriented approach with the ability to manage multiple priorities.
• Strong analytical and problem-solving skills, using data to turn insights into action.
• Confidence managing complex situations and making sound decisions.
• Excellent stakeholder management, communication and influencing skills.
• A customer-focused mindset and the ability to balance business needs, customer experience and Credit requirements.
• Curiosity about automation, digital solutions and smarter ways of working.
• The ability to lead teams successfully through change.
• A collaborative approach and enthusiasm for working in a multicultural, international environment.
• A strong sense of ownership, accountability and integrity.

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DuPont offers a comprehensive pay and benefits package. To learn more visit the Compensation and Benefits page.