Lindt & Sprüngli
Retail Assistant Store Manager
Melbourne, Victoria, Australia (city only)
Full-time
First seen by offpeak October 22, 2026
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Lindt & Sprüngli Portrait
Join us in a world where tradition and innovation create a delicious Chocolate experience!
We believe in individual brilliance of every team member who can create memorable moments for their customers and contribute to creating a great work environment with their team.
We seek a Retail store leader who creates innovative ideas, builds strong connections and has a preference and passion to work with an international brand.
About the Role:
As our Assistant Store Manager, you will support the Store Manager in guiding and mentoring our Chocolate Ambassadors by:
- Supporting an energetic team to create meaningful relationships with customers by providing a unique chocolate experience.
- Delegating, coaching and leading employees on their daily operations, service and collaboration
- Assisting with roster and budget management
- Leading from the front with passion and expertise with customers on product knowledge and preparation
- Deploy visual merchandising strategies and promotional changes
- Assisting in developing and leading the team to future successes
What we would like you to bring:
- Demonstrated previous customer service experience in a QSR, retail or hospitality environment where you have managed your tasks with clear communication, enthusiasm and passion
- Previous Barista experience desirable
- An ability to grow your local community and drive return sales and loyalty
- Strong time management skills, ability to work effectively and independently with deadlines.
- Strong rapport building abilities to assist to lead and coach a team of Chocolate Ambassadors
What we can offer you:
- An emphasis on a positive environment, allowing career and personal growth, celebrating your achievements and recognising your successes
- An engaging and creative workplace full of passionate individuals that embraces diversity and thinking different
- A paid day off on your birthday every year
- Free hot drinks all working days and 50% staff discount
We'd love to get to know you!