Chief Technology and Information Officer

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY

The Chief Technology and Information Officer (CTIO) provides enterprise leadership and strategic direction for technology, information systems, data, cybersecurity and digital capabilities across The Salvation Army Canada and Bermuda Territory.

As a senior organizational leader, the CTIO ensures technology strategy and investment support The Salvation Army’s mission, strategic priorities and operational needs. The role is accountable for technology, cybersecurity and resilience, enterprise systems, data and digital capability, technology operations, vendor partnerships, financial stewardship and the ongoing development of a high-performing technology function.

Working across a large, geographically dispersed and decentralized organization, the CTIO builds trusted relationships with leaders and stakeholders, balances enterprise consistency with operational realities, and drives technology adoption and organizational efficiencies in a way that reflects The Salvation Army’s mission, values and culture.

ACCOUNTABILITIES

Mission, Culture and Organizational Leadership

• Authentically lead in alignment with The Salvation Army’s mission, vision, values, Christian identity and spiritual foundations, recognizing that its social and community services are expressions of its higher purpose to share the love of Jesus Christ, meet human needs and be a transforming influence in communities.
• Ensure technology strategy, investment and decision-making ultimately enable people, ministry and services to advance the mission.
• Contribute as an enterprise leader to organizational strategy, priorities and decisions beyond the technology portfolio.
• Balance enterprise standards and priorities with legitimate operational, geographic and ministry-specific needs.

Executive and People Leadership

• Build and lead a high-performing technology leadership team with clear accountability, a service-oriented culture, strong succession and workforce planning, and the appropriate balance of internal and external capability.
• Provide strategic advice to senior leadership, translating complex technology, cybersecurity, data and digital issues into clear organizational choices, risks, opportunities and investment decisions.
• Lead significant organizational change associated with technology transformation, recognizing that successful adoption depends on people, process, culture and technology.
• Build strong relationships with operational leaders and users to understand needs and continuously improve technology effectiveness.
• Model strong stewardship, integrity and accountability in leadership and decision-making.

Enterprise Technology Strategy

• Develop and execute a multi-year enterprise technology strategy aligned with organizational priorities and mission.
• Stabilize and simplify the technology environment, strengthening reliability, integration, interoperability and sustainable adoption.
• Optimize existing technology platforms and investments before introducing new solutions.
• Improve connectivity and interoperability between systems to create a more seamless technology and user environment.
• Establish technology roadmaps, portfolio governance and prioritization that sequence investments appropriately and balance innovation, affordability, risk, organizational readiness and capacity.
• Lead targeted modernization and transformation where it creates clear organizational value, while assessing emerging technologies thoughtfully.
• Oversee the technology project and investment portfolio, ensuring appropriate governance, stakeholder engagement and benefits realization.
  

Cybersecurity, Data and Technology Risk

• Provide executive oversight of cybersecurity, information security, privacy, technology risk and resilience.
• Ensure appropriate controls, governance and compliance are in place to protect organizational information, systems and technology assets.
• Maintain effective disaster recovery, business continuity and technology resilience capabilities.
• Ensure security, privacy, data protection and risk considerations are embedded in technology investments, vendor relationships and emerging technology adoption.

Technology Operations and Service Delivery

• Ensure reliable, secure, responsive and cost-effective delivery of enterprise applications, infrastructure, networks, cloud services, end-user technology and service management.
• Establish service standards, performance measures and continuous improvement practices that strengthen user experience and technology effectiveness.
• Maintain an enterprise technology architecture that supports integration, scalability, security and future organizational requirements.

Financial, Vendor and Investment Stewardship – Money, Sourcing and Commercial Discipline

• Lead technology operating and capital budgets and multi-year investment planning, ensuring investments demonstrate strategic value, affordability and sustainability.
• Oversee business cases, cost-benefit analysis and benefits realization for significant technology investments.
• Establish effective sourcing strategies and lead strategic vendor relationships, contract performance and commercial negotiations.
• Drive cost effectiveness through technology simplification, optimization, disciplined sourcing and effective management of technology assets and services.

Strategic Business Enablement, Data and Artificial Intelligence

• Connect technology, data and digital priorities directly to organizational strategy, mission outcomes, service delivery and measurable value.
• Act as an enterprise integrator across ministries, functions and geographies, using technology and data to simplify processes, strengthen service delivery and improve decision-making.
• Lead enterprise data strategy, governance, stewardship, quality, analytics and reporting to enable trusted and actionable information.
• Establish and oversee responsible AI and automation governance, ensuring use cases are mission-aligned, secure, ethical, legally compliant, operationally practical and supported by appropriate human oversight.
• Establish governance and performance measures that allow senior leaders to monitor technology value, data maturity, digital adoption and AI readiness.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

Mission and Organizational Alignment

• Demonstrated alignment with and ability to authentically lead within The Salvation Army’s mission, values and Christian foundations.
• Demonstrated understanding that The Salvation Army’s social and community services are expressions of a broader mission to share the love of Jesus Christ, meet human needs and be a transforming influence in communities.
• Ability to operate effectively within a large, complex, values-based and decentralized organization.
• Demonstrated commitment to ethical leadership, stewardship, collaboration and service.

Education and Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, Engineering or a related discipline is required.
• Master’s degree in Business Administration, Technology, Information Systems or a related field may be considered an asset.
• Relevant executive technology, cybersecurity, enterprise architecture, governance or program management certifications may be an asset.
• An equivalent combination of education and significant relevant executive experience may be considered.

Experience and Knowledge

• Significant progressive leadership experience in technology, information systems, digital or related discipline, including substantial senior executive or enterprise leadership experience.
• Demonstrated success developing and executing enterprise technology strategies and leading transformation or modernization.
• Experience leading technology within a large, complex, multi-site and/or geographically dispersed organization.
• Broad executive-level understanding of enterprise applications, infrastructure, cloud, cybersecurity, data, integration, digital capability and technology operations.
• Demonstrated experience overseeing cybersecurity, technology risk, resilience and business continuity.
• Experience with enterprise data governance, analytics and emerging technologies, including artificial intelligence.
• Significant experience managing technology budgets, investment decisions, strategic vendors and major contracts.
• Proven success in building and developing high-performing leadership teams.
• Demonstrated experience leading complex organizational change and influencing senior stakeholders.
• Demonstrated experience advising executive leadership and governance bodies on technology strategy, investment, cybersecurity, risk and organizational implications.
• Experience in a decentralized, faith-based, not-for-profit, healthcare, public sector or similarly complex service organization is considered an asset.
• Demonstrated experience establishing or maturing enterprise data strategies, data governance, analytics capability and information management practices across a complex organization.
• Experience reviewing, governing and deploying artificial intelligence or advanced automation capabilities with appropriate attention to ethics, privacy, cybersecurity, risk, adoption, benefits realization and operational readiness.

SKILLS AND LEADERSHIP CAPABILITIES

• Strategic enterprise thinker who connects technology, data and digital priorities to organizational strategy and mission outcomes.
• Strong executive judgment with the ability to prioritize competing demands and balance innovation, risk, cost, organizational capacity and readiness.
• Proven people leader who builds organizational capability, develops senior leaders and creates clarity and accountability.
• Exceptional relationship builder and influencer who can navigate a decentralized, relationship-driven organization while advancing enterprise priorities.
• Clear and compelling communicator who translates complex technology issues into understandable organizational implications and decisions for technical and non-technical audiences.
• Proven people leader who builds organizational capability, develops senior leaders and creates clarity and accountability.
• Strong business, financial and commercial acumen, including technology investment, vendor management and benefits realization.
• Data-driven and digitally fluent executive who can establish trusted information, enable analytics and guide responsible AI and automation adoption with appropriate governance and human oversight.
• Values-based leader who demonstrates integrity, humility, stewardship and a strong service orientation.
• Comfortable with complexity and ambiguity, with the ability to bring clarity, structure and direction to challenging organizational situations.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.