lush
Assistant Manager - Adeliade
Adelaide, South Australia, Australia (city only)
On-site · Permanent - Full Time · $69k (as posted)
First seen by offpeak October 22, 2026
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We are building a brand that represents humanity. Actions speak louder than words, and so we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!
Who we are
You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than a cosmetics revolution. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts.
The role
As an Assistant Manager (internally known as Trainee Manager), you will act as a co-pilot to the Store Manager, assisting in ensuring the delivery of world famous 6 star customer service, for all who visit our stores. This newly created position in Adelaide is perfect for an experienced, ambitious leader eager to learn and grow in a business that focuses on life long learning. This role is best suited to someone looking to stay with the business and take on new roles and challenges. You will work collaboratively with the Store Manager to cultivate a high-performing customer focused team that shares a passion for our world class products and playful interactions that surprise and delight. You will be leading a positive team culture where each conversation goes far beyond a simple transaction.
Beyond the shop floor, your role involves supporting the Store Manager in building connections within the local community, with other businesses, and with local charities. Your commitment to consistent shop floor presence and leading by example will directly contribute to the overall growth of the business, and we are here to support you to reach this goal.
Building on your existing management expertise, you will work alongside the Store Manager to bring meaningful behaviours that improve KPI’s, support recruitment and the successful development of our team members.
Our business is handmade and our people are at the heart of everything we do. Our growth model feedback culture highly values your hard earned leadership experience and out of the box thinking. We encourage innovation and new ideas that lead to measurable outcomes. We will support you to achieve the ultimate customer and staff experience, leading training and development along the employee journey. We want our business to grow and you can feel empowered to grow alongside us for years to come.
Key Responsibilities
- Work closely with the store manager to bring exciting ideas to life, making your store successful through creative planning, and building an exemplary in-store team.
- Support the store manager in building a team of customer-focused individuals who are enthusiastic about enhancing the overall shopping experience.
- Assist in nurturing a customer-centric team by participating in training sessions, providing constructive feedback, and observing the store manager's leadership.
- Delegating to your management team in order to achieve the needs of the customer and the store.
- Out-of-the-box thinking to achieve success whilst innovating and collaborating with your team.
- Contribute to managing the store's finances by assisting in setting annual budgets, driving sales, and understanding how to control staffing levels and stock to meet customer needs.
- Maintaining a beautiful store with effective merchandising, high standards of cleanliness, and strong stock management that enhance the customers' experience in your store.
- Develop relationships within your local community to enhance your customer's experience when they come into your store.
- Actively engage in personal development by utilising training opportunities, collaborating with other teams around Lush, and gaining exposure to other stores and various aspects of the business.
- Creating and facilitating a shopping experience that encourages your team to consistently make their customers' day
- With the store manager's support, take on your own projects to make positive changes and add your unique touch, helping our store thrive and grow.
Skills and Experience
Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service. Our stores are an oasis of kindness, where we aim to deliver memorable experiences that make our customers' day.Management Skills: Able to navigate difficult conversations, set and manage expectations, and support your management team. A Trainee Manager must balance the needs of the business, along with ensuring the team's morale is maintained and motivated.
Teamwork: Consistently leading by example on the shop floor, working with your team to achieve your goals, and maintaining a positive and supportive work environment, through the development of your team.
Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers, your manager, and stores local to you.
Benefits
- 50% discount on LUSH products to keep you smelling and feeling fresh
- A welcome pack of LUSH products
- Paid day off for your birthday
- Profit-based bonus
- We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future, and share in the rewards of success when the company is doing well
- Company-sponsored Employee Assistance Program with free access to psychological, financial, legal and dietary advice