Relationship Manager

This role is for one of Weekday’s clients
Salary range: Rs 100000 - Rs 900000 (ie INR 1 - 9 LPA)

Min Experience: 5+ years
Location: Pune
JobType: full-time

We are seeking a proactive and technically competent Relationship Manager with a background in Mechanical Engineering to serve as the primary point of contact between customers and internal engineering delivery teams. The role combines customer relationship management, technical coordination, program management, and account growth within the automotive engineering services industry.

The ideal candidate will have a strong understanding of automotive product development processes and the ability to translate customer requirements into actionable engineering deliverables. They will be responsible for managing customer engagements, coordinating cross-functional teams, monitoring project execution, resolving customer concerns, and identifying opportunities to expand existing business relationships.

Requirements

Key Responsibilities

1. Customer Relationship Management

• Act as the single point of contact (SPOC) for assigned automotive customers and manage day-to-day customer interactions.
• Build and maintain strong relationships with customer engineering, purchasing, program management, and other key stakeholders.
• Conduct regular customer reviews, communicate project progress, and ensure alignment on expectations and deliverables.
• Proactively identify customer concerns, resolve issues, and maintain high levels of customer satisfaction.
• Strengthen long-term customer relationships to improve retention and support account growth.

2. Technical Coordination

• Gather, analyze, and clarify technical requirements from customers and communicate them effectively to internal engineering teams.
• Coordinate with Mechanical Engineering, Computer-Aided Engineering (CAE), Computer-Aided Design (CAD), Body-in-White (BIW) Fixture Design, Product Development, Validation, and Manufacturing Engineering teams.
• Facilitate technical discussions, design reviews, and project meetings to ensure alignment between customer expectations and engineering deliverables.
• Support engineering change management activities and ensure changes are communicated to relevant stakeholders.
• Develop a clear understanding of engineering drawings, CAD models, manufacturing processes, and automotive product development workflows.

3. Program and Project Delivery Management

• Track project schedules, milestones, deliverables, dependencies, and risks to ensure timely execution.
• Monitor project health, identify potential delays, and escalate critical issues to the appropriate stakeholders.
• Coordinate with delivery teams on resource planning, workload management, and project prioritization.
• Ensure projects meet agreed timelines, quality standards, and customer requirements.
• Facilitate communication between customers and internal teams to resolve delivery challenges and maintain project continuity.

4. Business Growth and Account Management

• Identify opportunities to introduce additional engineering services and expand engagements within existing customer accounts.
• Collaborate with Business Development and Delivery teams to develop account growth strategies.
• Support proposal preparation, effort estimation, scope definition, and commercial discussions.
• Understand customer business needs and recommend relevant engineering solutions.
• Contribute to revenue growth, customer retention, and long-term account development.

5. Reporting and Governance

• Prepare weekly and monthly customer status reports covering project progress, milestones, risks, and key performance indicators (KPIs).
• Organize customer governance meetings, project reviews, and stakeholder discussions.
• Maintain accurate project documentation, action trackers, meeting minutes, and customer communication records.
• Monitor project performance against agreed objectives and ensure timely closure of action items.
• Provide regular updates to leadership on customer satisfaction, delivery performance, and account growth opportunities.

Must-Have Skills

• Mechanical Engineering: Strong technical foundation in mechanical engineering and automotive product development.
• Customer Relationship Management: Ability to manage customer expectations, build stakeholder relationships, and resolve concerns effectively.
• Program Management: Experience tracking project schedules, milestones, risks, resources, and deliverables.
• Strong communication, coordination, and stakeholder management skills.
• Ability to understand engineering drawings, CAD models, manufacturing processes, and product development workflows.

Good-to-Have Skills

• Project coordination and cross-functional team management.
• Client interaction and customer-facing project management.
• Experience in automotive engineering services and technical account management.
• Exposure to CAE, CAD, BIW fixture design, validation, and manufacturing engineering.
• Experience supporting proposals, commercial discussions, and account expansion.

Required Qualifications and Experience

• Bachelor's degree in Mechanical Engineering.
• 5+ years of experience in automotive engineering services, program management, project coordination, account management, or customer relationship management.
• Strong understanding of automotive product development processes and engineering workflows.
• Experience working with Original Equipment Manufacturers (OEMs), Tier-1 suppliers, automotive engineering service providers, or Global Capability Centres (GCCs).
• Proven ability to coordinate technical teams, manage customer engagements, and ensure successful project delivery.