ServiceNow Developer

This role is for one of Weekday’s clients
Salary range: Rs 600000 - Rs 1200000 (ie INR 6 - 12 LPA)

Min Experience: 4+ years
Location: Pune, Maharashtra, India
JobType: full-time

We are looking for a skilled ServiceNow Developer to develop, configure, test, and support secure, scalable, and maintainable ServiceNow solutions, with a focus on Integrated Risk Management (IRM), Governance, Risk, and Compliance (GRC), and Third-Party Risk Management (TPRM). The role involves translating approved functional requirements into platform configurations, workflows, integrations, reports, and technical components while adhering to development standards, security policies, change management processes, and audit requirements.

Requirements

Roles and Responsibilities

ServiceNow Development and Configuration

• Develop and configure ServiceNow IRM/GRC capabilities supporting policy and compliance, risk management, audits, controls, issues, exceptions, evidence collection, remediation, and TPRM workflows.
• Configure tables, forms, fields, views, UI Policies, Client Scripts, Business Rules, Script Includes, Access Control Lists (ACLs), notifications, and scheduled jobs.
• Develop and maintain workflows using Flow Designer, subflows, and reusable actions to automate business processes and improve operational efficiency.
• Implement platform solutions based on approved business requirements, technical specifications, and architectural guidelines.
• Follow ServiceNow development best practices, scoped application principles, and customization guidelines to ensure maintainability and upgrade compatibility.

Integration and Automation

• Develop and support integrations using REST/SOAP APIs, IntegrationHub, import sets, transform maps, and data sources.
• Work with JSON/XML payloads, approved authentication mechanisms, and established integration patterns.
• Support data imports, transformations, validation, and synchronization across ServiceNow and connected enterprise applications.
• Identify opportunities to simplify workflows through automation, reusable components, and low-code/no-code capabilities.

Requirements Analysis and Technical Implementation

• Translate user stories, functional requirements, and acceptance criteria into technical tasks, estimates, configurations, and code changes.
• Participate in requirement walkthroughs and technical design discussions with functional consultants, business stakeholders, and solution architects.
• Identify dependencies across workflows, integrations, data models, user roles, notifications, and reports.
• Recommend appropriate configuration, scripting, and integration approaches aligned with platform standards and business objectives.

Testing and Quality Assurance

• Prepare and execute unit test cases to validate configurations, scripts, workflows, and integrations.
• Support System Integration Testing (SIT), User Acceptance Testing (UAT), regression testing, and release validation.
• Investigate defects, implement fixes, validate remediation, and support post-deployment verification.
• Participate in peer reviews and ensure that technical changes meet functional, security, performance, and quality requirements.

Troubleshooting and Production Support

• Diagnose and resolve application defects, integration failures, access-related issues, data discrepancies, and performance concerns.
• Perform root-cause analysis and implement controlled fixes within agreed timelines.
• Collaborate with platform, QA, integration, and production support teams to resolve cross-functional technical issues.
• Support production releases, enhancements, incident resolution, and continuous improvement initiatives.

Documentation, Security, and Governance

• Maintain technical design documents, configuration records, code comments, test evidence, deployment instructions, and knowledge articles.
• Follow secure coding practices, role-based access controls, data privacy requirements, and audit trail standards.
• Adhere to source control practices, update-set or application repository management, change governance, and release management processes.
• Identify technical risks, security concerns, performance issues, and data-quality problems, escalating them to the technical lead when necessary.
• Develop and maintain reports, dashboards, data validation checks, and scheduled monitoring for risk, compliance, audit, and management reporting.

Key Challenges

• Translating complex risk, compliance, audit, and control requirements into effective and maintainable ServiceNow solutions.
• Balancing configuration and customization while preserving platform security, performance, scalability, and upgrade compatibility.
• Managing dependencies across workflows, integrations, data, permissions, notifications, and reporting components.
• Resolving technical defects within agreed timelines while maintaining change controls, data integrity, and audit evidence.
• Coordinating with multiple technical and functional teams to address issues involving interconnected systems and processes.

Decision-Making Responsibilities

• Select suitable configuration, scripting, Flow Designer, and integration approaches for assigned requirements within approved architectural standards.
• Analyze technical issues and identify whether the root cause relates to configuration, code, access permissions, integrations, or data.
• Design reusable scripts, subflows, and components while minimizing unnecessary customization.
• Recommend technical improvements that enhance maintainability, strengthen controls, simplify workflows, and reduce manual effort.
• Identify and escalate technical risks, security concerns, performance impacts, and deviations from approved designs.

Key Stakeholder Interactions

Internal Stakeholders

• IT Compliance and Enterprise Risk teams
• ServiceNow IRM/GRC Functional and Platform Teams
• Solution Architects and Business Process Owners
• Internal Audit and Information Security teams
• QA, UAT, Integration, and Production Support teams
• Release and Change Management teams
• Database and Middleware teams

External Stakeholders

• ServiceNow implementation partners
• Managed service providers and platform support vendors
• Integration partners and third-party application teams
• Vendors supporting risk, compliance, audit, and third-party risk management processes

Qualifications and Experience

Educational Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, Information Systems, or an equivalent discipline.
• ServiceNow Certified System Administrator (CSA) certification is preferred.
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) – Risk and Compliance exposure is an added advantage.

Experience

• 3–5 years of IT experience, with hands-on expertise in ServiceNow development and configuration.
• Practical experience with ServiceNow scripting, workflows, integrations, testing, and troubleshooting.
• Exposure to ServiceNow IRM/GRC, IT compliance, risk management, audit, policy and compliance, controls, issues, or TPRM processes is preferred.

Must-Have Skills

• ServiceNow Development: Hands-on experience with ServiceNow platform development, configuration, scripting, workflows, and application support.
• Third-Party Risk Management (TPRM): Understanding of third-party/vendor risk processes, risk assessments, compliance workflows, issue management, and remediation.
• Strong knowledge of JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, Flow Designer, notifications, scheduled jobs, reports, and dashboards.
• Working knowledge of scoped applications, role-based security, debugging, and unit testing.
• Strong analytical thinking, problem-solving, attention to detail, ownership, and technical documentation skills.

Good-to-Have Skills

• Governance, Risk, and Compliance (GRC): Exposure to enterprise governance, risk, compliance, audit, policy, and control management workflows.
• Integrated Risk Management (IRM): Familiarity with ServiceNow IRM capabilities and risk-related processes.
• Experience with REST/SOAP APIs, IntegrationHub, JSON/XML, import sets, transform maps, and data loads.
• Familiarity with update sets, application repositories, source control concepts, and basic performance troubleshooting.
• Exposure to Automated Test Framework (ATF), MID Server, Agile methodologies, Software Development Life Cycle (SDLC), ITIL, change/release management, and CI/CD practices.
• Strong communication, collaboration, prioritization, learning agility, and timely escalation of technical risks and blockers.