Executive - Insurance

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Job Description:

ddress member inquiries within the agreed SLA targets across various communication channels.

§ Process requests from Policyholders/members and Financial Advisors as outlined in the Business Process Manuals and within the agreed timelines.

§ Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies.

§ The role requires the ability to understand and articulate customer queries or complaints and provide effective and accurate responses.

§ Take responsibility and ownership for personal and performance development, undertaking all relevant training courses, including mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.

§ Reflect on performance and learn from mistakes, viewing them as opportunities for future improvement.

§ Demonstrate excellent numeracy and data inputting skills, ensuring accuracy, attention to detail, and quality management with a 'get it right the first time' approach.

§ Highlight any instances where it appears that the customer may not be treated fairly.

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