Old Mutual

Investigator

Johannesburg, Gauteng, South Africa (city only)

Full-time

First seen by offpeak October 22, 2026

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Job Description

To provide a quality investigations service, ensure containment of claims spend and provide excellent service in setting a culture of best practice within mandated responsible.

- Investigators responsibilities
- Handle all primary validations on the claim, including previous insurance checks, interviewing relevant parties, contact SAPS etc
- Retrieve and listen to the claims, sales & client services conversation if any problem is picked up on the claim
- Calls for transcriptions
- Send prejudice requests
- Request and attach accident reports, settlement letters and copy of registration documents
- Attach prejudice request and other relevant documentation
- Standard validation comments / Not recorded on SOP or Iwyze documentation
- Visiting scenes and investigating the circumstances;
- Assessing a range of factual information including the claimant’s background;
- Checking details with policy holders, witnesses and other professionals (e.g. police);
- Writing reports and collating information;
- Presenting evidence in a forum;
- Protect the company from paying out invalid claims;
- Arranging payments and any other required services (builders, plumbers, panel beaters etc)
- Giving advice on claims;
- Liaising with solicitors and negotiating a payment;
- Deciding who is liable;
- Keeping the customers’ policy information updated
- Make sure that vehicle is uplifted to an approved panel beater or Auction Nation
- Ensure vehicle assessor is appointed
- This signoff must be dealt with by the reporting Manager
- Matric
- Relevant Certificate Insurance or Investigation

Skills

Action Planning, Claims Management, Claims Settlement, Data Compilation, Data Controls, Executing Plans, Financial Auditing, Insurance Claims Investigations, Oral Communications, Presenting Solutions

Competencies

Business Insight

Collaborates

Decision Quality

Drives Results

Ensures Accountability

Financial Acumen

Instills Trust

Manages Complexity

Education

NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent

Closing Date

25 October 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

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