Client & Operations Executive

AMBITIOUS?

BRIGHT?

RIGHT?

GAM is one of the world’s leading independent asset managers. We provide differentiated active investment solutions and products for institutions, financial intermediaries and private investors.

Together we share a common set of values rooted in teamwork, integrity, entrepreneurial flair and professional excellence.

Our employees are our most valuable asset. Being able to offer an attractive work environment where talented minds from various backgrounds are keen to work is key to the long-term success of our company. We firmly believe in the importance of maintaining the open culture of a small company, aiming to avoid bureaucracy and encouraging a flexible, accessible and hands-on working style across the Group. In turn, our people reward us with their loyalty.

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Purpose

We are seeking a proactive and detail-oriented Client & Operations Executive to join our Tokyo office. This role offers a unique opportunity to combine responsibility for client reporting and business support activities with a broad range of office administration and general affairs duties within a dynamic asset management environment.

The successful candidate will play a key role in preparing and managing recurring client and fund reporting, ensuring the accuracy of investment-related information, and supporting the production of client-facing materials. In addition, as part of a relatively small office, the role will provide essential support for office operations, vendor management, administrative processes, and day-to-day business activities.

This position requires close collaboration with colleagues across Japan and international offices, including Investment, Sales, Operations, Finance, HR, IT, Legal, and Compliance teams.

Main Duties & Responsibilities

Client & Business Support

• Prepare, review, and distribute monthly, quarterly, and ad hoc client reports and fund reporting materials.
• Collect, validate, reconcile, and maintain data used in client reporting, including investment performance, portfolio, and fund information.
• Support the production of client presentations, fund factsheets, periodic reviews, and other client-facing materials.
• Coordinate with Investment, Sales, Operations, and overseas teams to obtain information and ensure timely report delivery.
• Monitor reporting schedules and manage recurring deadlines to ensure all deliverables are completed accurately and on time.
• Respond to internal and external requests relating to fund information, reporting data, and client documentation.
• Assist with the preparation and maintenance of marketing and business development materials.
• Complete client questionnaires, due diligence requests, RFPs, and other information requests as required.
• Liaise with external service providers and global offices to support reporting and operational activities.
• Contribute to process improvements that enhance reporting accuracy and efficiency.
  

Office Administration & General Affairs

• Support the day-to-day administration and smooth operation of the Tokyo office.
• Coordinate with external vendors, building management, and service providers.
• Assist with invoice processing, expense administration, and other payment-related activities.
• Manage office supplies, equipment, facilities-related matters, and general office maintenance.
• Coordinate meetings, visitor arrangements, travel bookings, and related logistics.
• Maintain office records, filing systems, documentation, and administrative procedures.
• Assist with on-boarding and off-boarding arrangements for employees and contractors.
• Work closely with local and overseas Finance, HR, IT, Legal, and Compliance teams on administrative and operational matters.
• Provide general business support to local management and the wider team as required.
• Undertake additional administrative and office management responsibilities to support the evolving needs of the business.

​Essential Qualifications & Experience

• Relevant experience within financial services, including asset management, investment management, securities, banking, custody, fund administration, or a related environment.
• Experience in client reporting, fund reporting, client services, investment operations, middle office, or back-office functions is highly desirable.
• Strong attention to detail and the ability to work accurately with financial, investment, and numerical data.
• Excellent organisational and time-management skills with the ability to manage multiple priorities and recurring deadlines.
• Advanced proficiency in Microsoft Excel and strong working knowledge of PowerPoint, Word, and Outlook.
• Experience working with reporting systems, fund accounting systems, or investment data platforms would be advantageous.
• Strong interpersonal and communication skills with the ability to build effective working relationships across teams and geographies.
• Proactive, adaptable, and comfortable working within a small-office environment.
• High degree of ownership, accountability, and willingness to take on a broad range of responsibilities.
• Ability to work independently while maintaining a collaborative approach.

Language Requirements

• Japanese: Business-level proficiency or above (written and spoken).
• English: Ability to communicate effectively via email and collaborate with overseas colleagues.
• Strong business English skills are advantageous but not essential.
• Greater emphasis will be placed on accuracy, practical capability, attention to detail, and the ability to operate effectively in a bilingual international environment.

Benefits

GAM offers a comprehensive range of benefits and performance-based compensation, along with a variety of lifestyle and family benefits to promote well-being in and out of the workplace. These benefits vary according to local market conditions. Please contact the local Human Resources team for further details.

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