Leasing Consultant - ROQ City

Founded in 1988, and headquartered in Toronto, Tricon is one of North America’s preeminent rental housing providers. 

Tricon was one of the first movers to enter Toronto’s purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North America’s fastest growing city.  Tricon is the leader and most active developer in the marketplace with a 6,000+ pipeline of new units.  At Tricon, we are reimagining rental living – Tricon properties are concentrated in prime downtown Toronto locations, and are defined by design excellence, signature resort-quality amenities, exceptional customer service, and lifestyle programming that fosters connections and builds community. To learn more, please visit: Tricon Toronto.

Job Description

Essential Duties and Responsibilities:

Leasing & Customer Experience

• Respond to inquiries in a professional and timely manner, building rapport and understanding each prospective resident’s needs, preferences, and leasing requirements.

• Schedule and conduct property, amenity, and suite tours, presenting features, pricing, availability, and community services in a clear and engaging way.

• Follow up with prospective residents and guide them through the application and leasing process to support conversion.

• Build and maintain relationships with current residents, respond to resident inquiries, and partner with the site team on renewal and retention initiatives.

• Support lease discussions, promote resident referral programs, and maintain current knowledge of suite availability, layouts, pricing, amenities, and community features.

Community Presentation & Market Insight

• Monitor the leasing path, common areas, model suites, and available suites to ensure they are clean, presentable, and aligned with property standards.

• Inspect upcoming suite availabilities prior to showings and communicate any deficiencies, maintenance concerns, or property issues requiring attention.

• Review advertisements for photography, content quality, and pricing accuracy.

• Conduct market surveys and stay informed on market conditions, competitor activity, pricing, and the broader competitive landscape.

• Monitor leasing activity and reporting to understand traffic, conversion, performance trends, and opportunities for improvement.

Leasing Administration & Reporting

• Enter accurate and complete prospect and applicant information into the leasing system.

• Support move-in and move-out coordination, including elevator reservations, suite inspections, related documentation, and orientation where possible.

• Assist with marketing and leasing reports, including market rents, competitive activity, planned developments, and resident activity.

• Recommend ideas to improve leasing processes, customer experience, and overall performance.

• Complete other duties related to leasing, administration, and resident support as assigned.

Qualifications:

• Excellent communication and interpersonal skills, with the ability to build rapport quickly.

• Service-oriented approach with a polished, professional presence.

• High attention to detail and ability to follow through on multiple priorities.

• Proactive, self-motivated, and comfortable taking initiative.

• Comfortable working in a fast-paced, customer-facing environment.

• Ability to work effectively with a diverse group of people while demonstrating cultural awareness and professionalism.

• Working knowledge of Microsoft Office, including Word, Excel, and PowerPoint.

Minimum Requirements:

• Minimum 2 years of sales, leasing, hospitality, or customer service experience.

• Availability to work a flexible schedule, including evenings and weekends as required.

Preferred Attributes:

• Experience in residential leasing, property management, hospitality, or a related customer-facing environment.

• Experience with Yardi or another property management/leasing system.

• High school diploma or equivalent.

• Interest in real estate, resident experience, and community building.

• Ability to understand market trends, competitor activity, and customer needs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including:

• Frequently required to sit, talk, and hear.

• Frequently required to stand and move; use hands to grasp, squeeze, finger, handle, and feel; reach, push, and pull with hands and arms; occasionally required to twist; reach overhead; stoop, kneel, squat, bend, and crouch.

• Occasionally lift, carry, and move up to 10 pounds.

• Vision abilities required by this job include close vision, distance vision, and depth perception.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process.  If you require an accommodation, please contact our Human Resources department at AccessibilityHR@triconhomes.com. Please include your name and position that you will be applying for in the subject line and someone from our team will reach out to assist.