Case Manager - Release from Custody

Jean Tweed Centre is a leading, community-based organization that provides a safe and supportive environment for women with substance use, mental health, and gambling concerns. Recognizing the diversity of women’s experience in today’s society, our programs seek to address a range of issues in a woman’s life that may contribute to substance use and gambling concerns. Understanding each woman’s experience within the broader physical, emotional, social, cultural and gender framework, we provide a client-centered approach to health.

The Case Manager will provide encouragement, emotional support, help and advice on practical matter to clients, their families and communities. Coordinates support and outreach activities that may include: coordination of substance use support and related services, motivational counselling, brief assessment and referral, conducting education and information services, monitoring and supporting daily activities of clients.

Our Release from Custody Program vision: The Release from Custody Program provides support to incarcerated women through a women-centered approach focused on individual strengths and goals. This program provides access to support and connection to community resources upon release to assist incarcerated women with transition back into their community. We are available at local correctional facilities (e.g. Vanier Centre for Women) and in the community to meet with women who may be eligible for this service and who are in need of assistance in developing a release plan and support as they transition back into the community.

Responsibilities

Service  

• Establish a comprehensive, wholistic, individualized service plan with each client on your caseload.
• Lead a collaborative wrap-around process to ensure comprehensive service coordination that reflects individual needs.
• Provide case management support including counselling, outreach, on-going assessment, goal planning, referral, development of support systems, system navigation, etc.
• Provide referrals and support to access health and community-based services.
• Complete required case notes, evaluations, and data entry reports in an accurate and timely manner.
• Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centred and anti-oppressive practices.

Administration

• Maintain documentation of relevant client interactions and interventions, and contacts with collateral supports.
• Monitor the progress of clients, prepare reports and letters as necessary.
• Participate in staff meetings, team development and supervision meetings.
• Collaborate with supervisor to discuss job performance and establish professional goals.
• Engage in ongoing staff development and personal learning as agreed to in performance reviews.

Organizational

• Conduct job responsibilities with a commitment to harm reduction, trauma- informed, women-centred and anti-oppressive practices.
• Abide by the Occupational Health and Safety Act, and work in a manner that is safe, reporting incidents immediately to direct supervisor.
• Adhere to the policies and procedures of The Jean Tweed Centre.
• Perform other duties as assigned in order to meet the overall goals and objectives of The Jean Tweed Centre.
• Maintain a client service orientation including learning about and addressing client needs and concerns.
• Work collaboratively including respect others, sharing information, consulting and celebrating shared successes.
• Demonstrate accountability by holding self responsible and following through on commitments.
• Support inclusion and equity by respecting others, embracing diversity and addressing oppression.
• Commit to continuous learning through professional development, giving and receiving constructive feedback and applying new skills.

Pay: CA$29.70 - CA$34.75 per hour

Hours of Work (37.5hrs/week):  Monday to Friday, 8:30 am- 4:30 pm

Location: This is a hybrid position requiring on-site work at 215 Evans Ave and Vanier (Milton, ON L9T 5E6) location, with 1 day remote.

Requirements

What will you bring?

• Bachelors Degree in Social Work, or a related discipline.
• A combination of 3 years of work experience in the field of Mental Health, Substance Use, Criminal Justice and/or related field.
• Expertise in providing counselling and case management to individuals who are experiencing or have experienced a complex history of mental health concerns, substance use, and involvement in the criminal justice system.
• Working knowledge of best practices in mental health, substance use, harm reduction, trauma and the therapeutic relationship.
• Working knowledge of trauma-informed practice, women centred principles and best practices for women and substance use.
• Working knowledge of psycho-social rehabilitation and recovery principles.
• Working knowledge of trauma-informed practice, women centered principles and best practices for women and substance use.
• Working knowledge of the criminal justice system, housing, health care and community resources in the Toronto area and related provincial resources.
• Ability to work independently with minimal day-to-day supervision.
• Crisis intervention skills, with well-developed problem-solving abilities and interpersonal skills.

Ready to apply?

We thank all applicants, however, only those being considered for an interview will be contacted. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any material or processes used to ensure your equal participation.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. We welcome all qualified candidates to apply, but Canadians and Permanent Residents will be given priority.

Benefits

• Extended Health Care

• Dental Coverage

• Employee Assistance Program (EAP)