Usher/Door Guards/Ramp Guards/Ticket Takers

DEPARTMENT: Guest Services           

REPORTS TO:  Guest Services Manager        

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

ESSENTIAL DUTES AND RESPONSIBILITIES

• Take tickets at the entrance of the Facilities.
• Seat guests according to ticket numbers and assist guests with all questions or concerns.
• Monitor door entrances and exits, keeping unauthorized persons out of restricted areas.
• Handle all needs for guests with disabilities including ticketing, entrance/ exiting, seating and overall ADA compliance.
• Patrol and maintain Front of House area of the Facilities, ensuring that all areas are clean, safe and secure.
• Report incidents and related activities.
• Ensures that each Guest attempting to enter the facility has a correct ticket for that event.
• Maintains a smooth flow of traffic into facility.
• Reads each ticket for correct event, date and time. If incorrect information is noted, directs guest Box Office for assistance or seeks assistance from Supervisor.
• Can tickets quickly and efficiently and in the proper manner, depositing part of the ticket into the drop box and returning the other part to the guest.
• Handles minor problems and guest complaints in a calm, professional, courteous and timely manner.

• Provides special direction to guests in regard to handicapped seating, procedures for lost and found articles, restroom locations and specific event information as instructed in regard to assigned events.
• Monitors assigned areas for accidents and unsafe conditions and reports violations to the appropriate personnel immediately.

·         Continually check assigned areas before, during and directly after events for damage and lost articles. Take lost articles to Guest Services and report any damages or other safety concerns to Event Supervisor.

·          Proactively greet guests as they approach seating area, check tickets for access to the seating area, and direct guests to their assigned seats.

·         Monitor assigned section throughout the event for unruly guests, accidents and unsafe conditions. Adhere to building safety standards (i.e.: smoking, cameras, food/beverage policies and specific event requirements), Report violations to the appropriate personnel immediately.

·         Offer assistance to guests throughout the event, including directions to arena facilities, answering guest questions, and providing other assistance as required.

·         Attend event staff meetings, pre-event meetings and training classes to keep up to date on building policies and procedures

RAMP GUARD RESPONSIBILITIES

• Remain stationed at the designated ramp location for the entirety of the assigned shift.
• Monitor and control access to the ramp area to ensure that no guests or employees utilize the ramp without authorization.
• Direct all guests and employees to enter through the designated lobby entrance and complete screening through the Evolv security system.
• Maintain communication with the Lobby Supervisor and only permit access beyond the ramp area when authorized.
• Follow all instructions provided by the Lobby Supervisor regarding operational changes, including procedures during inclement weather conditions.
• Report to the assigned ramp post at the scheduled report time and remain attentive to security and access control responsibilities throughout the shift.
• Notify and obtain approval from the Lobby Supervisor before leaving the assigned post for any reason, including restroom breaks.
• Ensure continuous coverage of the ramp area by coordinating with the Lobby Supervisor prior to temporarily departing the post.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE     

SKILLS AND ABILITIES

COMPENSATION

Competitive commensurate with experience.

WORKING CONDITIONS

Location: On Site 5001 Coliseum Drive, North Charleston, SC 29418

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.