Lead Support Engineer

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

Job Summary

Qvantel is looking for a Lead Support Engineer at Bangladesh to maintain, optimize, and troubleshoot critical telecom systems while ensuring high service efficiency! 

About the Role 

Are you a skilled and experienced Telecom BSS Engineer with expertise in Ericsson Charging Systems, USSD gateway, and Voucher platforms? 

Responsibilities 

• Maintain Ericsson Charging, E-voucher, USSD Gateway as L2 MS support. 

• Perform extensive troubleshooting based on tcpdump, log analysis, end-to-end system architectural knowledge and protocols (TCP, Diameter, CAPv2, HTML based protocols, IP network protocols). 

• Troubleshoot and solve SLA-bound issues (CDR, rating, subscriptions) and RAFM issues. 

• Perform on-demand script preparation and automation of mundane tasks using bash scripting, ansible, python. 

• Provide 24/7 on-call support and manage ITSM processes (Incident/Problem/Change Mgmt.). 

• Will be responsible for managing all CS related activities and regular operations and fulfilling SLA and KPIs. 

• Take full ownership in fulfilling all the SOX related activities in the charging domain and ensure that all controls are effectively operational. 

• Will be responsible to drive and handle end to end - incident management process, problem management process, SOX control delivery, performance reporting. 

• 3PP management and on-demand requirement fulfillment. 

• Ongoing Project support as an experienced CS expert. 

Qualifications 

• BSc in Computer Science and Engineering (Govt. recognized) 

• 5-10 years in telecom charging systems Experience 

Required Skills 

• RHCE/VMware/OpenStack certifications and hands-on experience 

• Working Knowledge on TCP/IP, Diameter, CAMEL, 2G/3G/4G architecture is must 

• Experience with MySQL/Oracle, Linux scripting, and VNF platforms