Senior, Business Analysis (Logistics Operation Center)

*Resume needs to be submitted by english

Company Introduction 

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Overseas” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”

Role Description

We are seeking a highly analytical and business-oriented Senior, Business Analysis professional to join our Logistics Operation Center team in Taiwan.

In this role, you will use data to improve operational visibility, identify business opportunities, and support better decision-making across the organization. You will work closely with operations and other cross-functional teams to understand business challenges, develop meaningful performance metrics, and translate complex data into practical insights.

The ideal candidate is comfortable working with data, enjoys solving business problems, and can communicate recommendations clearly to a wide range of stakeholders.

What You Will Do

• Develop and manage key business and operational metrics to provide visibility into the performance of the Logistics Operation Center.
• Analyze operational data to identify trends, performance gaps, root causes, and opportunities for improvement.
• Build and maintain dashboards, reports, and scorecards that support timely and data-driven decision-making.
• Partner with operations and cross-functional teams to understand business needs, define analytical priorities, and develop practical solutions.
• Translate complex data and analytical findings into clear insights and actionable recommendations for stakeholders.
• Support operational improvement initiatives by measuring business impact, monitoring results, and identifying areas for further optimization.
• Prepare business reviews and presentations to communicate key findings, risks, and recommendations to stakeholders and leadership.
• Manage multiple analytical projects while maintaining accuracy and delivering results within agreed timelines.

Basic Qualifications

• Bachelor’s degree or equivalent practical experience.
• 4+ years of experience in business analysis, operations analysis, data analysis, process improvement, or a related field.
• Experience using data to identify business issues, generate insights, and support decision-making.
• Working knowledge of SQL and proficiency in Excel, Google Sheets, or similar analytical tools.
• Experience working with cross-functional teams and managing multiple priorities.
• Strong problem-solving, communication, and stakeholder management skills.
• Business-level English communication skills for collaboration with regional and global stakeholders.

Preferred Qualifications

• Experience in logistics, supply chain, fulfillment, e-commerce, retail, or another operations-focused environment.
• Experience developing dashboards, performance metrics, or reporting solutions using Tableau, Power BI, or similar tools.
• Experience working with large or complex datasets and presenting insights to business stakeholders.
• Ability to communicate effectively in Mandarin and English.
• A proactive and collaborative approach with the ability to work effectively in a fast-paced and evolving environment.

Recruitment Process and Others

Recruitment Process  

• Application Review - Job Fit Interview - Focus Interview – Offer 

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.  

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.  

Details to Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. · Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/