Branch Operations Manager

At Frazer, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!  

Frazer is a leading provider of specialist civils, infrastructure and utilities products and solutions. We are focused entirely on a net zero carbon future and the role we play in that ambition – working with our partners to deliver projects tackling the carbon challenge from the ground up!

We are recruiting for a Branch Operations Manager to join our thriving Frazer branch in, Norwich (NR4 6ET)

Hours: Monday to Friday, 7:00am to 5:00pm, 45 hours per week.

What you will be doing

• Leading and supporting the day-to-day operations of the branch, including warehouse and transport activities.

• Managing and supporting warehouse operatives and drivers, including daily planning, vehicle loading and route planning.

• Welcoming customers, understanding their projects and providing a high level of customer service.

• Processing customer orders and ensuring deliveries are checked and completed accurately.

• Loading and unloading vehicles using a forklift, with training provided if required.

• Maintaining accurate stock levels through regular stock checks and counts.

• Supporting the Branch Manager with day-to-day branch management and producing monthly reports.

• Maintaining a clean, tidy and well-organised branch.

• Taking responsibility for health and safety across the branch and ensuring safe working practices are followed.

• Working both indoors and outdoors as part of the day-to-day branch operation.

What we are looking for

• Previous experience within the civils, infrastructure, utilities, building materials or a related industry is preferred.

• Experience managing warehouse and transport operations.

• Previous experience leading and supporting a team, with an inclusive and collaborative leadership style.

• A strong customer-first approach and genuine enthusiasm for dealing with customers.

• Good organisational skills, with the ability to plan and manage competing priorities.

• A strong understanding of health and safety and a commitment to maintaining high standards.

• Comfortable working in both warehouse and outdoor environments.

• Good commercial awareness and an understanding of how operational decisions impact the wider branch and business.

• A hands-on approach and the willingness to get involved in the day-to-day running of the branch.

• A positive attitude, strong communication skills and the ability to work effectively as part of a team.

What’s in it for you?  

• Competitive Basic Salary  

• Retirement Savings Plan (Pension) – with Legal & General   

• Life Assurance - From your first day of employment with us you are automatically covered for a lump-sum death in service benefit of 2 x your basic salary. However, if you join the STARK Building Materials Retirement Savings Plan (including if you are automatically enrolled) and contribute a minimum of 4% of your Pensionable Earnings, your lump sum death in service benefit will be increased to 4 x your Pensionable Earnings.   

• WorkPerks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway   

• Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)   

• Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover   

• Employee Discount   

• Refer a Friend scheme   

• Wellbeing Centre via WorkPerks   

• New Reward and Recognition programme – launching soon!   

About Us  

At Frazer, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.  

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!  

What's next…  

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.