Cafe Assistant

In a nutshell

This gig is all about delivering breathtaking customer service and ensuring extraordinary member satisfaction in all café interactions.

A day in the life

• Welcome members and help them find whatever they need or whatever they’re looking for.
• Provide heartfelt service and create personal experiences in line with our customer experience strategy and brand standards.
• Prepare and serve food and beverages in line with the menu offering.
• Ensure quality levels are maintained on all food and beverage items being served.
• Ensure all interactions are warm, queries are answered and feedback and complaints handled effectively.
• Ensure the café area is sparkling by cleaning all areas, washing dishes, changing bins, mopping the floor and wiping surfaces so they’re flawless.
• Advocate safety and ensure an overall safe environment for members and team members (with specific focus on food and beverage regulatory compliance).
• Find ways to give that little bit extra… especially when it’s unexpected.

To land this gig… and your ongoing mindset

• You have 2+ years of relevant customer service or hospitality experience, a neat freak reputation and flexibility to work a non-traditional schedule.
• You have aligned experience. You love to create a glistening clean environment and meaningful moments for people. You know what it’s like to work with a high profile brand and the value of a well-oiled machine.
• You are people-focused. You’re warm, honest and genuine. You get a kick out of creating unexpected experiences which make people go wow! Going over and above to deliver impeccable customer service makes you feel warm and fuzzy inside.
• You are self-assured. You listen intently. You speak eloquently. You can explain just about anything to anyone and you’re comfortable communicating at all levels. You’re authentic when you express yourself. People trust you.
• You are driven. You’re perceptive, you ask questions and you strive to understand. You enjoy solving problems. You don’t get flustered easily. You’re comfortable managing your time and can be counted on to skilfully handle feedback and complaints.
• You have a can-do approach. You think on your feet. You’re cool with ambiguity and you roll with the punches when things change. You keep things on track like clockwork. Whatever a member needs, whatever a member is looking for, you help them find it.

What success looks like

• Be Yourself – be who you really are
• Go Together – work together as one team
• Work Hard – jump in and get your hands dirty
• Dream Big – reach for the sky

And the additional key result areas for you…

• Employee Experience – connect with teammates… in a way that maximises our employee NPS
• Member Experience – champion the member experience to maximise love levels
• Financial Performance – control consumables

What we offer you

• One of the world’s most recognised and exciting brands
• A culture that’s all about making exercise irresistible
• A free membership for you (and your buddy) to workout at our clubs
• Discounted personal training
• Special deals with our retail and service partners
• Work/life balance with flexible options
• Paid parental leave to spend time with your new little human
• Regular personal and professional and development
• Confidential 24-hour support via our employee assistance program
• Fun. It’s part of our success. We prefer smiles to graphs. We like to be human rather than corporate.