Gallery Host

About the Role

Reporting to the Manager, Education Program Delivery, with daily supervision by the Assistant Managers, Gallery Hosts work in the Museum’s galleries where they greet visitors, ensure the security of visitors and the exhibits, answer exhibition content questions, deliver interpretive gallery animations or talks to casual groups of visitors as well as prescribed in-gallery programming, and provide general information concerning services, programs and exhibitions.

The incumbents will be strong and thoughtful communicators, critical thinkers and innovators, and will bring a collaborative approach to their role.   

What you'll do

• Contributes to a culture that promotes respect, equity, inclusion and innovation, and models anti-racist and accountable behaviours. 

• Provides visitors with general information concerning services, programs and exhibits, resources and wayfinding. 

• Provides basic interpretation of Museum exhibits and seeks advice or guidance from Interpreters when needed and appropriate. 

• Delivers in-gallery interpretive programs and assists with organizing program supplies, encourages visitors to participate in programs, and demonstrates activities.  

• Maintains a high level of knowledge and familiarity with the Museum’s content. 

• Facilitates discussions and dialogue and employs appropriate techniques to manage sensitive situations. 

• Assists with evacuation procedures in the event of an emergency.  

• Maintains a safe environment and acts as a first point of contact to escalate security matters to the appropriate staff member.   

• Assists visitors with the use of mobile applications and in-gallery technology. 

• Accommodates the needs of visitors in gallery as required. 

• Performs other duties as assigned. 

What we're looking for

• High school diploma or equivalent plus a minimum of 1 year of experience working in customer service or a combination of education and related experience.

• Commitment to human rights principles, including respect, equity, inclusion and dignity for all. 

• Excellent communication skills including the ability to manage challenging dialogue and subject matter. 

• Ability to work both independently and collaboratively in a team-oriented environment. 

• Available to work shifts (weekdays, weekends, evenings and general holidays).  

Desired Qualifications

• Knowledge of general security practices. 

• Experience with public speaking, teaching or heritage interpretation. 

• Relevant and similar experience in a related organization (e.g., museum or other not-for-profit organization or tourism industry). 

• Ability to use Microsoft Office (Word, Outlook, Teams) and search engine apps (iPad). 

• The ability to communicate in additional languages, spoken or visual (e.g., ASL or LSQ).   

Official Language Proficiency

• English Essential, French Preferred: This position may have to handle requests and understand requests in French from members of the public. 

While a strong preference will be given to candidates who speak French, we welcome applications from all interested 
candidates.

Other

• Availability to work weekdays, weekends, evenings and holidays. 

• Required to wear a Canadian Museum for Human Rights issued uniform. 

• A considerable amount of standing and walking is required. 

• Work is in an open public environment. 

• Work is in a high sensory environment (video screens, sounds/music). 

Conditions of Employment

• Security Screening Level – Reliability Status 

• Child Abuse Registry Check