Casual - Residence Worker (Terrace)

ROLE PURPOSE

This position will provide casework and clinical support to residents of Connective’s programs in order to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans.

Connective is seeking a compassionate and empathetic individual who will provide supportive care and assist in daily living activities of clients in accordance with client’s care plan. 

STATUS AND CLASSIFICATION

Unionized. This position is open to applicants of all genders.
 

HOURS:

Day: 0800 - 1600

Evening: 1600 - 0000

Overnight: 0000 - 0800

Casual employees must be available for at least 21 shifts per month. If you are working full-time, or if you are a full-time student, we ask you for 15 shifts of availability.

These positions require the ability to work flexible hours during the daytime, evenings, and weekends based on operational needs.

WHAT WE OFFER?

• Committed Living Wage Employer
• 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
• 2023 High-Performance Culture Award from SupportingLines
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

KEY ACCOUNTABILITIES

Residential

• Providing hands on supportive care services to residents. 
• Provide direct assistance and support to residents as required including assistance with all activities of daily living including, but not limited to:
  • Hygiene support and grooming needs including doing resident’s laundry and dealing with soiled laundry and/or bedding.
  • Mobility support and community interactions as needed.
  • Meal preparation and serving.
  • Maintain environmental cleanliness by performing housekeeping and cleaning tasks.
• Following the established resident service plan, always working with the resident regarding preferred times, and method of service assistance.
• Accurately maintaining required resident care, medication management, changes to care and support needs records.
• Provide input regarding resident support requirements and discuss changes with Program Manager and Team.
• Provide ethical and respectful companionship to residents, while facilitating and encouraging resident participation housekeeping assistance as required.
• Accompanying client to pre-approved locations such as walks, client’s doctor’s office or to hospital.
• Administering simple prescribed medications and meals.
• Providing companionship and emotional support.
• Monitoring patients and maintaining accurate records.
• Assisting mobility-challenged residents and facilitating assigned physical therapies/exercises.
• Supervises the activities of the residence, its residents, and volunteers while on shift including maintaining case notes and the logbook.
• Along with the other residence staff, monitors and ensures effective operation of the facility including quality control concerning cleaning equipment, indoor and outdoor maintenance, inventory and food services.
• Provides input into meal scheduling and preparation, including food inventory.
• Ensures the security of the residence.
• As assigned, is responsible for developing, implementing, and maintaining housekeeping areas and the upkeep of the facility both inside and outside; involves the residents in this process when deemed appropriate.
• As assigned, is responsible for the weekly grocery shopping for the residence and involves the residents in this process.
• As assigned, assists with the details of the operation of the facility, including but not limited to administrative support.
• As assigned, organizes and oversees the preparation of meals and involves the residents in this process.
• As necessary, accepts responsibility of being on-call and carrying the residence pager.
• As required, accompanies residents to appointments and community outings, following the restrictions imposed by the courts/review panels.

Programs

• Interviews clients to prepare care plans and background information for which confidentiality is required
• Under the general guidance of the Program Manager assumes a primary or key worker role with assigned resident(s)
• Provides input to the Program Manager and/or other staff to develop appropriate care plans to achieve the resident’s objectives
• Is cognisant of and works towards the implementation of the care plan established for each resident
• Connects clients with health and psychiatric services
• Uses professional judgement to ascertain and apply appropriate intervention techniques with residents in crisis
• As needed, assists with implementation of Applied Behavioural Analysis (ABA) therapeutic support under the direction of a Behaviour Interventionist
• Meets with each resident on a routine basis to discuss progress and plan future interventions
• Assists the Program Manager and/or other staff in the identification of potential problems and reports any difficulties
• When assigned, participates in social, recreational, employment, educational, and other programs as appropriate to assist the resident’s case/care plan
• Contributes to the evaluation of the resident’s progress and makes both written and oral reports to be available to the remainder of the staff team
• Maintains client files including statement of goals, case/care plans, summaries, case notes, reviews, and closing reports
• Develops and maintains an in-house resource area containing current information/brochures of programs and services which are available to residents
• Ensures residents are following the terms of their residency and are aware of the rules of the facility
• Acts as an on-site advocate for each resident
• Provides emotional support and feedback to residents and their families
• As appropriate, supports residents towards integration and healthy functioning within the community
• Acts as a positive role model for clients, providing life skills training and behaviour management as appropriate
• Dispenses and ensures the taking of medications as required
• As necessary, provides transportation and assists residents to attend appointments
• With other residence staff, plans, develops, and delivers in-house programs to address the needs of the residents

Community

• Identifies social, economic, recreational, employment, and educational services in the community that will meet the needs of the client
• Collaborates and consults with multidisciplinary team to develop, implement, maintain, and adjust individualized treatment plans
• Participates constructively and appropriately in short- and long-term planning for the clients of mental health programs
• Maintains effective liaison with other agencies, professionals, government officials and the community in order to contribute to the success of the case/care plan of the resident

EXPERIENCE AND SKILLS

• Graduated with a Degree or Diploma in Health Care Aid, Social Services, Psychology, or a relevant field with one year related Health experience.
• Previous experience caregiving and/or preferred Healthcare Training (See above). 
• Experience in the appropriate field and demonstrate a clear ability to respond well in crisis situations.
• A clear understanding of Psycho Social Rehabilitation applications.
• An understanding of providing service to people with different learning abilities.
• Demonstrated experience in an applicable residential setting.
• Demonstrated a good working knowledge of the technical details important to the functioning of group residences.
• Experience with clients with a history of conflict with the law, developmental disabilities and/or spectrum disorders, interaction with social agencies and experiencing psychiatric/personality disorders.
• An awareness of Community Living of British Columbia (the contractor) concerns, laws, and policies related to the specific residence program.
• Demonstrated the ability to teach skills and work effectively with others.
• Knowledge of theory, principles, and practices in the fields related to the particular residence.
• Excellent written and verbal communication skills in English.

REQUIREMENTS

• Ability to successfully complete a Vulnerable Persons Criminal Records Check
• Ability to successfully pass a reference check
• Current Emergency First Aid Certificate (please refer to the Certificates accepted in B.C. - WorkSafeBC)
• Valid BC class 5 driver’s license (Class 4 is preferred)
• Proof of vaccination for communicable diseases may be required as mandated by Government, Health Authority, and/or funder requirements
• Food Safe Certification 

PHYSICAL REQUIREMENTS
The physical requirements outlined below are non-specific to the position, as such, there may be additional tasks required. Reasonable accommodations will be made for qualified individuals with disabilities through our accommodation process.

• Ability to walk up and down stairs
• Ability to operate a motor vehicle
• Ability to move items weighing up to 50 pounds
• Ability to perform First Aid, CPR, and Naloxone administration
• Ability to remain in a stationary position for extended periods of time
• Ability to complete general housekeeping duties (i.e., sweeping, mopping, wiping areas, laundry, changing light bulbs)

COMPENSATION
As Connective is a unionized environment, the starting wage is $27.53 per hour plus 10.6% in lieu of vacation pay and benefits for casual employees. The wage will increase with every 2,000 hours worked up to a maximum of $31.57 per hour.