IT Technician

Are you passionate about technology and delivering exceptional customer service?

Join our dynamic IT team and play a key role in supporting our office in Montréal – while contributing to national IT initiatives that keep our entire organization connected and efficient.

Your Responsibilities

• Provide on-site support to our Montréal office, responding to incidents and service requests with a client-focused approach.
• Troubleshoot and resolve technical issues, escalating when necessary, to ensure minimal disruption for our teams.
• Document IT systems, procedures, and all resolution activities in our ticketing system.
• Perform preventive maintenance on systems, servers, and network-connected equipment.
• Participate in key IT system deployments and solution implementation projects across Canada.
• Collaborate on process improvements and system enhancements to optimize performance and user experience.
• Manage IT equipment inventory and contribute to the equipment renewal cycle.

Your Profile

• Professional or advanced diploma in IT Administration, Networking, or a related field.
• 2-5 years of experience in a similar role.
• Bilingual in French and English, both written and spoken, to support colleagues across Canada.*
• Strong knowledge of Microsoft Office 365, Active Directory, VMWare, and ticketing systems.
• Adaptable, flexible, and eager to continuously improve processes.
• Excellent communication and problem-solving skills, with a strong sense of teamwork.
• Customer service mindset – you enjoy helping people and providing an exceptional user experience.

*English Proficiency is required to support our Canada-wide operations and collaboration with teams and clients across other provinces.

Why Join Us?

• A role with both local impact and national reach – you’ll support our Québec region in person and collaborate with colleagues across Canada.
• Work in a collaborative environment where your ideas are valued.
• Opportunities for professional development and growth in IT and customer support.
• Be part of an innovative and growing organization that invests in its people and technology.