Hype Sales Assistant - Hype Townsville

The Role

We’re looking for a passionate and energetic Casual Sales Assistant to join our team.

If you live and breathe sneakers, streetwear and great customer service, this is an opportunity to work alongside a team that shares your passion. You’ll be part of a fast-paced retail environment where no two days are the same, helping customers find the right products while keeping the store running at its best.

Benefits & Culture

• Staff discounts across our range of premium sneaker and streetwear brands
• Access to employee benefits and wellness programs
• Work alongside passionate sneakerheads and streetwear enthusiasts
• Ongoing training, development and support
• Opportunities to grow and progress within the business
• Be part of a fun, energetic and team-focused retail environment
• Work with premium products and some of the biggest names in sneaker culture

The Role & Responsibilities

• Deliver exceptional customer service and create an unforgettable in-store experience
• Build genuine connections with customers and understand their needs
• Work collaboratively as part of a team to achieve sales and KPI targets
• Maintain strong product knowledge across sneakers, apparel and streetwear
• Process and organise incoming stock and assist with stock replenishment
• Pick and pack online Click & Collect and dispatch orders
• Assist with day-to-day store operations, including housekeeping, visual merchandising and cleaning
• Maintain a high standard of presentation across the store
• Contribute to a positive, energetic and customer-focused team environment
• Bring a CAN-DO attitude and always look for opportunities to deliver great results

To Be Successful, You Will Bring

• Previous retail or customer service experience is preferred, but not essential
• A genuine passion for sneakers, streetwear and contemporary fashion
• A commitment to delivering exceptional customer service
• Excellent communication and interpersonal skills
• The ability to work confidently in a fast-paced and energetic environment
• A team-first attitude and willingness to support your colleagues
• Self-motivation and a desire to meet and exceed sales targets and KPIs
• The ability to listen, learn and use feedback constructively
• Reliability, punctuality and a positive attitude
• Flexibility to work across weekdays, weekends and peak trading periods

Why Join Us?

This is more than just a retail role — it’s an opportunity to be part of a team that shares your passion for sneakers and streetwear. If you’re enthusiastic, driven and love connecting with people, we want to hear from you!

Apply now and take the next step in your retail career.