Manager, Warehouse Operations & Operational Excellence

Position Summary

Reporting to the Director, Supply Chain, the Manager, Warehouse Operations & Operational Excellence is responsible for managing and directing all material teams and functions supporting Manufacturing and operations. This role will be accountable for inventory accuracy, optimization, transactions in DHC's ERP, and warehouse layout including space optimization and design. The role will liaise closely with key stakeholders across all aspects of De Havilland's business units.

Tasks and Responsibilities

• Oversee Materials Management processes and space optimization at all YYC / YYJ / Offsite Manufacturing/MRO sites.
• Direct and lead all warehouse personnel to ensure training compliance, management activities, interviewing, hiring, training, payroll, evaluations/promoting performance improvement through employee development plans, vacation scheduling, etc.
• Manage staffing levels and forecasting.
• Set up new warehouse operations and recruit personnel to support Manufacturing/MRO operations.
• Develop warehouse optimization programs focused on locations, space utilization, and costs.
• Lead the team in effective material flow activities including receiving, stocking, picking, issuing, dispatching, and shipping. This includes a customer-driven focus and ease of execution of transaction materials.
• Ensure all incoming and outgoing products received or shipped are processed in accordance with policies and procedures defined in the standards manual.
• Develop process improvements.
• Oversee inventory counts and implement cycle counting processes that drive continuous improvement of inventory accuracy through root cause analysis and corrective actions.
• Develop warehouse optimization programs focused on locations, space utilization, and costs.
• Be responsible for warehouse safety, supporting and promoting a safety-first work environment, and conducting safety and housekeeping audits.
• Lead implementation of Lean best practices related to Materials Management.
• Develop Lean programs focused on simplification, waste elimination, and value-added activities.
• Establish strong, consistent linkages with supply chain and service organizations.
• Manage business reporting.
• Manage budget input.
• Provide monthly/quarterly updates on all key aspects of the responsibilities defined above.

Education & Experience

• 10+ years of warehouse and materials management experience, including logistics and supply chain experience in aviation.
• Understanding of contemporary Lean manufacturing principles and practices.
• Experience working in a Lean / ISO 9000 environment.

Additional Education & Experience

• Experience with value stream mapping, continuous improvement, and root cause analysis.
• Experience leading people with demonstrated team-building skills.
• Demonstrated ability to build relationships and work effectively with people at all organizational levels.
• 10+ years of experience working with formal ERP/MRP systems.

Skills

• Willingness to adapt to changing business culture and corporate objectives.
• Ability to build effective relationships and interact with internal and external stakeholders.
• Strong problem-solving, negotiating, and influencing skills to resolve complex issues with stakeholders.
• Excellent interpersonal and communication skills, with high attention to detail.
• Demonstrated ability to lead a team through change, as well as to promote personal and professional development among subordinates.

Physical & Travel Requirements

• The physical requirements for the Manager, Warehouse Operations & Operational Excellence position include visual, hearing, and speaking abilities; and the ability to sit, stand, and walk for long periods of time.
• Travel will be required periodically.