Service Technician, Residential

Role: Service Technician, Residential

Reports To: General Manager and/or Field Manager

Status: Full-time, Regular

Location Name: McKinley

Location Address: Edmonton, AB 

Position Summary:

As a member of our team, you will accurately diagnose and repair problems with residential HVAC equipment. With a strong focus on customer service and a commitment to integrity, you will communicate solutions to customers.

Responsibilities:

• Responsible for analyzing, diagnosing, and resolving customer concerns in residential environments.
• Perform service on residential heating, air conditioning, ventilation, and refrigeration equipment as well as accessories.
• Perform start-ups on air conditioning as required.
• Responsible for the delivery and removal of equipment needed to complete service work.
• Responsible for providing excellent service to residential customers and sustaining high levels of customer satisfaction.
• Handle customer concerns, questions or problems in an effective manner.
• Prepare material requisition forms to ensure proper truck stock levels.    
• Other duties include performing maintenance on equipment, servicing and/or cleaning IAQ products, soldering, welding, brazing, and performing minor field fabrication.

Qualifications:

• The qualified candidate must have a high school diploma or equivalent.
• A license in residential HVAC is required (Gasfitter 2 License), with a Refrigeration license (313D License) preferred.
• A license in plumbing, electrical work, sheet metal, or refrigeration an asset.
• Proven mechanical aptitude and experience in the residential HVAC field. 
• Able to operate all necessary tools and equipment to perform various projects.
• Adept at servicing residential heating, air conditioning, ventilation, and refrigeration equipment, as well as related accessories. 
• Demonstrated commitment to the delivery of customer-focused service.
• Must be able to read and interpret drawings, blueprints, and production diagrams.
• The ability to work overtime and weekend hours as required.
• The successful incumbent must be able to meet the minimum requirements for our background check criteria.