On Call / Casual Customer Service Assistant 1

Job Type: On Call/ Casual 
Affiliation: CUPE
Location: Various FVRL Locations 
Pay Grade: 5
Min Wage: $ 31.69
Max Wage: $ 32.44

THE POSITION:

Under the direction of the Librarian 3, Library Supervisor 1, 2, 3 and 4 or their designate, the Customer Services Assistant 1 provides exceptional customer service and performs duties necessary for efficient library operations.

HERE IS WHAT YOU CAN BRING:

• Demonstrated proficiency in customer service skills.
• Strong problem-solving skills required to interpret customer’s needs and offer solutions and alternatives.
• Ability to adapt quickly to changing situations and think on your feet.
• A broad interest in a variety of genres/authors.
• Demonstrated ability to use a computer including email, word processing, database searching and familiarity with automated library systems.
• Demonstrated proficiency and interest in using a variety of related digital devices.
• Ability to work independently and as part of a team.
• Strong interpersonal, oral and written communication skills.
• Ability to perform tasks with a high degree of accuracy and attention to detail. 
• Accurate keyboarding skills of 30 wpm.
• Physical ability to perform the duties of the position.
• Aptitude and ability to perform basic troubleshooting of software and hardware.

POSITION REQUIREMENTS:

1. Completion the following courses or equivalent course from recognized institutions with library technician programs from:

UFV: two out of three of the following:

• LIBT 100: Introduction to Libraries
• LIBT 140: Library Public Services 
• LIBT 145: Online Searching

Or alternately, 

Langara: two out of three of the following:

• LIBR 1120:  Philosophy and Functions
• LIBR 2416:  Reference Resources and Services
• LIBR 1111:  Online Search and Information Handling

1. Up to six months work related and on the job experience.
2. Criminal Record check is required.