Customer Experience & Vehicle Care Specialist (Service Support)

Company:

Are you a people person with a passion for cars? Join the team at Capital Ford Lincoln!

At Capital Ford Lincoln in Winnipeg, our customers come first and as a Customer Experience & Vehicle Care Specialist, you’ll be the friendly face and driving force behind our top-tier service experience. If you love greeting guests, keeping operations seamless, and taking pride in delivering spotless, showroom-ready vehicles, this is the perfect role for you!

Why You’ll Love Working With Us (The Capital Advantage)

We're proud to be one of Canada's Best Managed Companies, and we invest heavily in our team members:

• Work/Life Balance: Paid flex time and predictable scheduling so you can actually enjoy your time off.

• Financial Stability & Perks: Competitive, regularly reviewed pay, optional RRSP deductions, plus employee discounts on vehicle purchases, parts, and servicing (and corporate cell rates!).

• Comprehensive Health Benefits: Medical and dental benefits, Short-Term and Long-Term disability, a Health Spending Account, and an Employee Family Assistance Program.

• Family First: Paid bereavement time and a maternity leave top-up program.

• Career Growth: We love to promote from within! You’ll get ongoing training and opportunities to advance your career across our Western Canadian network.

How You’ll Make a Difference:

As a key ambassador for our service department, you will elevate the guest experience at every touchpoint:

• Welcoming Guests: Warmly assist customers during vehicle drop-off and pick-up in our busy service lane, answering questions and providing helpful guidance.

• Valet & Mobility Support: Provide friendly service valet assistance, safely moving customer vehicles and helping organize comfortable service loaners so our guests stay moving.

• Delivering Excellence: Ensure every customer vehicle returned is spotlessly clean, well-presented, and delivery-ready to leave a lasting positive impression.

• Creating a Welcoming Space: Maintain a clean, inviting, and well-organized environment across our service drive, customer lounges, and lot.

• Team Collaboration: Work closely with our service advisors and detailing team to deliver smooth, stress-free operations from start to finish.

What We’re Looking For:

• Customer-First Mindset: Genuine enthusiasm for helping people and delivering 5-star service with a warm, professional attitude.

• Strong Communication Skills: Ability to interact comfortably and confidently with dealership guests and teammates.

• Attention to Detail: Pride in vehicle presentation and maintaining high standards.

• Valid Driver’s License: A acceptable driving record is required to safely move customer vehicles.

• Adaptability & Energy: Comfortable staying active, working efficiently in a fast-paced setting, and enjoying both indoor and outdoor work environments.

Ready to kickstart your career while delivering great customer experiences? Apply today and grow with the Capital Ford Lincoln team!

#INDHP

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people.  Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.