Newmark
Head of Client Due Diligence and Data Management Americas
10401 Deerwood Park Blvd, Fl 3, Jacksonville, FL 32256
Full-time
First seen by offpeak October 22, 2026
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- Direct CDD/KYC operations across the Americas, including new client onboarding, enhanced due diligence, periodic and event‑driven reviews.
- Oversee client identification, beneficial ownership assessments, and documentation of business activities and risk profiles.
- Ensure risk assessments, screening reviews, and escalations are completed, documented, and maintain a clear audit trail.
- Manage operational controls for account setup, maintenance, restrictions, and closure, securing required KYC approvals in all systems.
- Maintain accuracy, completeness, and consistency of client and account data, including legal entity records and hierarchy links.
- Implement data validation and reconciliation controls to detect duplicates, missing information, and discrepancies; lead remediation efforts.
- Develop and maintain documented CDD/KYC, account management, and data maintenance procedures with defined ownership and escalation paths.
- Partner with Compliance to apply policy and regulatory changes, support audits, examinations, and remediation of findings.
- Establish and monitor KPIs and service standards for timeliness, backlog, quality, data integrity, and control exceptions; report risks to senior leadership.
- Recruit, train, and lead a high‑performing team, driving automation and process improvements to enhance efficiency and scalability.
- Minimum 10 years of CDD/KYC, client account operations, or data management experience in financial services or a regulated institution.
- Deep knowledge of AML, KYC, BSA, OFAC, and related U.S. and international regulatory requirements.
- Expertise in beneficial ownership analysis, complex legal entity structures, risk assessment, and enhanced due diligence.
- Proven experience managing account lifecycle controls and linking KYC approvals to account records.
- Strong understanding of data governance, record reconciliation, and quality control across multiple systems.
- Demonstrated ability to lead teams, prioritize competing demands, and deliver operational improvements while maintaining controls.
- Experience supporting audits, regulatory examinations, and remediation initiatives with robust documentation skills.
- Proficiency in Excel and KYC/client data platforms; familiarity with SQL, Power BI, or similar analytical tools is a plus.
- Excellent analytical judgment, attention to detail, and written/verbal communication skills for senior‑level risk reporting.
- Track record of driving automation and process innovation to improve scalability and efficiency.