Transportation Specialist

Who we are looking for:

The Transportation Specialist is responsible for assigning vehicle transportation to third parties and achieving the successful resolution of customer inquiries in a timely manner as well as providing support and assistance interdepartmentally to ensure we achieve our common goals.

What you will do:

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Respond to all internal Salesforce chatter and Email communications promptly
• Post transportation orders that have been submitted outside of our application
• Arrange and manage transportation back to original sellers
• Responsible for ensuring timely placement of transports with haulers.
• Answer inbound phone calls from automotive transporters as well as customers of our transportation services
• Assist management in the resolution of any issues that delays vehicle pickup and delivery.
• Follow through to ensure timely proper resolution and provide continuous communication to all parties involved.
• Understand the capabilities of each transporter and proactively match them to opportunities.
• Communicate the value of working with ACV and why they would want to partner with us.
• Manage relationships and retain quality services.
• Assist management and team with speciality transports (Oversized, powersports, boats, etc)
• Empowered to adjust pricing and creatively link transports to create timely, cost-effective, quick service time movement of vehicles.
• Receive and execute on transportation-related inquiries regarding the delivery status.
• Work inter-departmentally as well as with sellers, buyers, and transporters to determine the status of transport.
• Assist in the identification and implementation of continuous improvement and customer satisfaction opportunities.
• Deliver solutions in a timely manner.
• Perform additional duties as assigned.

What you will need:

• High School Diploma or GED required.
• 2 years’ related experience in customer service, transportation, and/or brokering.
• A reliable self-starter attitude that can thrive in an entrepreneurial environment.
• The desire to roll up your sleeves to get stuff done; doing whatever it takes to delight a customer.
• Problem-solving capability.
• Able to navigate multiple departments.
• Comfort in talking to customers on the phone.
• Team Player who willingly accepts change and continuous improvement.
• A history of winning awards for being awesome in some way.
• Excellent communication and organizational skills.
• A sense of urgency and self-motivation.
• Familiar with business technology (Microsoft Office Suite), Salesforce a plus.
• Willing to go the extra mile.
  
  
  #LI-HM1