Condominium Administrator/Concierge

Position Summary:

Westcorp is seeking a professional, customer-focused Condominium Administrator/Concierge to support the daily operations of London at Heritage Station in Calgary. This hybrid role provides administrative and accounting support to the Senior Property Manager while serving as a welcoming front-line presence for residents and visitors. The successful candidate will demonstrate accuracy, strong communication skills, exceptional customer service, and the ability to work occasional evenings for the Annual General Meeting or resident events.

Who You Are:

• Personable with a positive, professional presence
• Detail-oriented with strong accuracy in administrative and financial tasks
• Skilled in customer service and problem-solving
• Adaptable and committed to improving processes
• Comfortable working in a dynamic, resident-focused environment
• Possess a valid driver’s licence and reliable vehicle

Key Responsibilities:

Condominium Administrator:

• Answer phones, respond to inquiries, greet residents/visitors, and provide professional customer service.
• Maintain accurate owner records and process payments (condo fees, utilities, deposits) in Yardi.
• Perform daily bank deposits.
• Manage A/R tracking, prepare summaries, support EFT processing, and assist with collections as required.
• Process accounts payable invoices and prepare owner chargebacks.
• Coordinate and track maintenance requests, ensuring timely completion and follow-up with residents and contractors.
• Prepare purchase orders, estoppels, document packages, and owner turnover files.
• Maintain condominium records in accordance with legislation.
• Provide administrative support at the Annual General Meeting.

Concierge Duties:

• Greet and assist residents and guests, supporting a positive community experience.
• Coordinate elevator bookings, parcel delivery registrations, and amenity or community event logistics.
• Monitor building access, issue/track keys and access cards, and uphold security protocols.
• Liaise with contractors and security personnel to ensure compliance with building rules.
• Support emergency response procedures, fire warden coordination, and annual fire drills.
• Conduct general building observations, report hazards, and support site audits.
• Assist with communication distribution (notices, memos, updates).
• Monitor visitor parking areas and address concerns according to policy.
• Obtain and maintain current first aid certification
• Execute all work in a safe, professional manner in compliance with Occupational Health and Safety Legislation.
• Ensure comprehension of all policies and procedures, including compliance with all Westcorp Playbook policies.
• Other duties as required and assigned by the Property Manager.
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Qualifications & Education:

• High School Diploma required; post-secondary education or relevant condo admin/accounting experience an asset
• A minimum of two years of relevant experience preferred
• Must be highly proficient in English, written and verbal communication abilities
• Strong customer service orientation with the ability to resolve concerns professionally
• Knowledge of general ledgers, A/R, and basic accounting procedures is required
• Proficiency in Microsoft 365 (Word, Excel, Outlook, Teams); Yardi experience is an asset
• Strong interpersonal, communication, and organizational skills
• Ability to work independently and within a multi-functional team
• Must have a valid driver’s licence, vehicle, and be able to obtain security clearance
• Current First Aid certification is an asset, but will be required to be obtained