Tours Administrator

As part of our Visitor Experience Department, the Tours team deliver first class tours of both our public and backstage facilities at our home in Covent Garden and our workshop and costume centre in Thurrock. Working as an integral part of the team, the administrator underpins the smooth running of the Tours programme, responding to enquiries, processing bookings and ensuring that all rotas are up to date.

Our ideal candidate will be able to demonstrate a high level of initiative and extremely strong organisational skills. They will be able to prioritise, work to deadlines and react calmly under pressure. With excellent communication skills, they will be able to build relationships effectively with a wide range of people at all levels in the organisation. They will also be able to demonstrate:

• Experience of office administration within a busy environment, including the ability to focus when working in a multi-operational busy office.
• A high level of accuracy and attention to detail, especially regarding data and spreadsheets     
• An understanding of the needs, priorities and working practices of a Tours department, Theatre or Front of House operation (an advantage)
• Excellent customer service skills, with the ability to work proactively in a warm, friendly, and enthusiastic manner with a wide range of people.
• Very strong Microsoft Office skills (Word, Excel, Outlook, SharePoint, PowerPoint).   

Though not a pre-requisite, a knowledge of and interest in the arts will be highly regarded.