Account Manager - Bilingual Mandarin

Eightcap operates at the intersection of cutting-edge technology and global financial markets. Headquartered in Melbourne with a global footprint spanning the UK, Cyprus, and Bulgaria, we build the high-performance infrastructure that connects the world to CFD markets - reliably, securely and with precision.

We are seeking an Account Manager to support Eightcap’s growth by converting leads into active traders and expanding our footprint within the Chinese-speaking market. This role is critical in bridging the gap between market interest and client acquisition through educational initiatives and proactive pipeline management.

Key Responsibilities:

• Sales & Pipeline Growth: Convert warm leads into active traders and consistently meet or exceed monthly KPIs and sales targets.
• Educational Leadership: Design and deliver high-impact educational materials, webinars and seminars (online and offline) to engage prospects and empower existing clients.
• Full-Cycle Lead Management: Proactively build and manage a robust sales pipeline while overseeing relevant communication channels, including company social media accounts.
• Market Authority: Maintain a deep understanding of financial markets to clearly articulate market news, complex trading products and Eightcap’s value proposition to a diverse audience.
• Client Relationship Management: Provide premium customer service by handling feedback, requests and technical queries with speed and professional precision.
• Operational Excellence: Prioritize high-value tasks and meet deadlines within a fast-paced team environment, ensuring a seamless transition from lead to active client.
• Internal & External Stakeholders: Collaborate cross-functionally with internal teams, including Sales, Marketing, Compliance and Engineering, while managing strategic external relationships with retail clients, wholesale traders and external vendors to ensure a seamless end-to-end client experience.

Requirements

• Native or professional fluency in Mandarin and English is required; Cantonese is highly regarded.
• A demonstrable interest in FX, CFDs and global financial markets, with the ability to translate market trends into client opportunities.
• A results-driven professional with a passion for high-performance sales and a commitment to delivering a premium client experience.
• Exceptional organisational skills and meticulous attention to detail, with the ability to prioritise high-value tasks in a fast-paced environment.
• A creative trouble shooter who can think analytically to resolve day-to-day issues under pressure.
• A deep respect for diversity and the ability to engage effectively with stakeholders from multicultural backgrounds.
• A proven ability to work independently, take initiative and drive projects from conception to completion.
• A background in telemarketing or professional call centres is considered a plus.
• RG146 qualification is highly advantageous.

Benefits

What's it like to work at Eightcap?

We have built a performance-driven environment where you're given the autonomy to drive change and the accountability to own the results. We provide a space for the ambitious, adaptable and collaborative to deliver outcomes that fuel our success while building the skills and experience that defines a career.

We also support you through:

• Ongoing investment in your career development, including technical and professional training.
• Wellness and lifestyle perks, such as monthly corporate massages.
• Drinks every Friday.
• Parental leave entitlements.
• Staff referral bonus programme.
• Annual flu vaccinations.
• Purchased leave.
• Novated leasing options for vehicle financing and management.
• A great CBD location with easy access to public transport.
• A multicultural, collaborative and supportive team culture.
• Being part of exciting new projects for the company.
• Regular social activities.

Don't check every box? Apply anyway. We value talent, grit, and the drive to execute over a perfect resume. If you're ready to grow with us, we're ready to meet you.