Unified Lockbox Processing Associate

Title: Unified Lockbox Processing Associate

The Opportunity:

Processes simple to more complex transactions/jobs, ensuring accuracy and in accordance with Symcor procedures and required deadlines, including keying, capturing, reconciling, balancing, posting, clearing, conducting quality control and distributing or transmitting a variety of financial items.  Documents, reports and investigates exceptions or unusual items for processing.

Shift Time : Please confirm

Reliability Status - Protected B

About The Role:

• Reconcile and balance the cashbook/journal using applicable balancing tools, investigate differences, and prepare required GL entries.
• Post entries and balance ACSS clearing data in preparation for settlement between financial institutions and virtual or physical exchange of transactions/documents.
• Key transactions including commercial courier data, and adjust entries to client’s accounts for items that require specialized handling (examples include NSF cheques, stop payments, error corrections, etc).
• Access and post entries to multiple client/Symcor applications, balance and reconcile statements, balance and monitor client G/L accounts, investigate errors, adjustments or differences, and communicate directly with external clients to address items.
• Receive escalations and change requests from clients, and where necessary, create Incident Reports (IR) for future investigation and resolution.
• Reconcile items after the Symcor capture process using applicable tracking systems, investigate differences and forward rejects/exceptions to other departments for resolution.
• Accurately prepare work for dispatch to financial and commercial clients, ensuring work is balanced, scanned/completed in operating system.
• Key financial data from monetary items into the appropriate machine or system and assist in high-volume keying, as needed.
• Distribute workflow as per department requirements.
• Review reports, cashbooks and G/L account to identify discrepancies and gaps.
• Follow defined control measures to meet or exceed department goals (ALL).
• Identify, address, and solve minor issues. Inform/update PSO, AM or Manager.
• Identify, address and escalate major issues by escalating to PSO, AM or Manager.
• Write off limit allowed for minor issues – types of minor issues reviewed with AM/MGR.
• Interactions are primarily internal and with peers within own division and other divisions. The position will need to explain situations, provide information, and receive information.
• Interaction with external clients.

What You Need to Succeed:

Education:

• High School Diploma or equivalent

Experience:

• 1 to 3 years related experience.

Skill requirements

• Basic to Intermediate Computer Skills.
• MS Office as required.
• Communication skills – Responding to emails and phone as required.