Marketing Leads Representative

Position Summary

The Marketing Leads Representative serves as the first point of contact for incoming customer inquiries. This role is responsible for delivering a customer-centric experience by addressing and uncovering the needs of customers, ensuring they are connected to the appropriate response or service from Liftow Group of Companies.

Specific Accountabilities

• Handle all incoming calls, website inquiries, admin generated leads and emails professionally and efficiently.
• Provide an exceptional first-touch customer experience by actively listening and responding to customer needs.
• Assess customer needs to determine appropriate solutions or escalate calls to relevant departments.
• Maintain accurate and detailed records of customer interactions in the company CRM.
• Build and maintain strong customer relationships to foster trust and loyalty.
• Stay informed about Liftow's products, services, and solutions to provide knowledgeable responses.
• Collaborate with internal teams to ensure seamless customer support and service delivery.
• Meet key performance indicators (KPIs), such as: call handling time, issue resolution rate, lead and opportunity conversion rates, and customer satisfaction scores.

 Education & Work Experience
Completion of a college diploma. Minimum 2-3 years of experience in inside sales, lead generation, or other client-facing roles.

Competencies and Skills

• Bilingualism in English and French is required.
• Proficient in computer applications and CRM systems.
• Strong problem-solving and decision-making abilities.
• Empathetic and customer-focused mindset.
• Knowledge of sales principles and methods
• Ability to multitask and manage time effectively.
• Capable of handling high-pressure situations.

Working Conditions
The Marketing Leads Representative will work in a remote setting, using a computer throughout the workday.  Sustained levels of visual effort and regular levels of manual dexterity and concentration are required.