Student, Customer Digital Experience

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Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

• Growth: Learning and development opportunities to help you thrive

• Hybrid work options

How you’ll make an impact

We're looking for someone who is curious about digital marketing, customer experience and data-driven decision-making. Someone who enjoys working in a collaborative environment, bringing new ideas forward and learning from experienced professionals. If you enjoy analyzing information, learning new technologies, collaborating with others and finding ways to improve customer experiences, this could be the role for you.

As a Student, Customer Digital Experience, you'll support FCC's digital sales and marketing initiatives by helping generate and manage digital leads, improve customer experiences across digital channels and contribute to sales funnel optimization efforts. Your work will help strengthen FCC's digital sales capabilities and support enterprise goals focused on delivering meaningful customer experiences.

You'll be part of the Sales Strategies team, which is responsible for FCC's digital sales and marketing activities, customer experience initiatives and sales funnel optimization. Working alongside digital marketing, sales and operational teams, you'll gain valuable exposure to digital strategy, lead generation, customer journey management and analytics while contributing to projects that create value for customers and employees.

What you'll do

• Support digital lead generation activities that help connect customers with FCC products and services
• Assist with sales lead follow-up processes and help coordinate lead triage activities with operational teams
• Contribute to the execution and monitoring of digital marketing and customer experience initiatives
• Gather, organize and analyze information to help optimize digital sales funnels and customer journeys
• Support the management and administration of various digital tactics, campaigns and projects
• Assist with research related to digital marketing trends, customer behaviour and emerging online opportunities
• Collaborate with team members across Sales, Marketing and Operations to support project objectives and business goals
• Provide general administrative and project support across the Sales Strategies team as needed

What you’ll bring to the team

Required qualifications:

• Currently enrolled in a bachelor's degree program in marketing, communications, digital media, business or a related field
• Strong interest in digital marketing, customer experience, sales strategy and analytics
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities with attention to detail
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Experience using Microsoft Office applications, including Excel, PowerPoint and Word
• Ability to work independently while contributing to a collaborative team environment

Preferred qualifications:

• Previous experience with digital marketing, customer service, communications, sales or related projects
• Knowledge of digital marketing concepts such as lead generation, customer journeys or sales funnels
• Experience working with data analysis, reporting or marketing performance metrics
• Familiarity with customer relationship management (CRM) systems, analytics tools or digital marketing platforms
• Bilingualism (English and French) is an asset.

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here  
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.  
   
We encourage qualified applicants to apply, including members of these four employment equity groups:  
• Indigenous Peoples  
• Members of visible minority groups  
• Persons with disabilities  
• Women  

Accessibility and accommodations   

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at:  TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.