Groups - Group Sales Agent

The Opportunity:

Under Sunwing Vacations, we are looking for a Group Sales Agent to join us in making vacation dreams come true.As a Group Sales Agent, you will be responsible for generating new sales, maximizing margins, maintaining file quality, and growing customer loyalty through service excellence.Professional, helpful, and friendly communication with customers is required, both written and by phone.Apply now and take your career to new heights under our wing!This position reports to the Group Sales Supervisor and is based in Laval, QC.

What You’ll Do:

• Respond to incoming calls and assist customers with product and service inquiries
• Upsell and cross-sell on each call
• Sell optional extras such as group seating, Elite Plus, excursions, gift certificates, and insurance
• Respond to incoming emails regarding group rate requests in a professional and timely manner
• Fill in for Group Sales Representatives during absences as directed by the Supervisor
• Maintain product knowledge and participate in ongoing training
• Other duties as assigned

What You’ll Need:

• Up to 1 year of customer service or related experience
• Excellent communication skills and enjoyment of working directly with customers
• Detail-oriented, organized, and capable of multitasking
• Demonstrates initiative with problem-solving and decision-making skills
• Ability to work well under pressure, be flexible, reliable, and prioritize workload
• Experience with Microsoft Office (email, Word, Excel)
• Knowledge of Soft Voyage TTS is an asset
• OPC/TICO certification is required

What We Offer:

• Hybrid work opportunities
• Great travel perks
• Comprehensive benefits package
• RRSP matching program
• Growth opportunities
• Free parking
• Open-concept collaborative workspace
• Opportunity to give back through social responsibility initiatives