Customer Care - Quality Control Coordinator

Quality Control Coordinator

Vancouver, BC

COMPANY OVERVIEW

Wesgroup started as a family business in British Columbia more than 60 years ago and today is one of Western Canada’s largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. Wesgroup owns and manages over 4.4 million square feet of commercial and multi-family real estate and has built almost 10,000 homes in communities across BC. With the active projects in our development pipeline, the portfolio is forecasted to grow to 6.7 million square feet by the end of 2031.

Our operations are vertically integrated, encompassing land acquisition, development, construction, finance, design, marketing, sales, leasing, and property management. We have a long history of looking forward and we are dedicated to conducting business in line with our values of adaptability, accountability, relationships, and observing The Golden Rule without fail.

PROFILE SUMMARY

Wesgroup is seeking a highly organized, detail-oriented Quality Control Coordinator to join our Customer Care team in a one-year fixed term position. In this role, you will coordinate quality control activities, maintain project schedules, and support the successful completion of residential developments while helping ensure homes and common areas meet Wesgroup quality standards.

Working closely with Construction, Customer Care, trade partners, and project stakeholders, you will oversee deficiency tracking, trade coordination, quality control reporting, and project readiness activities that support project milestones, possession timelines, and completion targets.

KEY ACCOUNTABILITIES

• Coordinate quality control inspections and deficiency management activities for assigned residential projects, ensuring deficiencies are accurately documented, distributed to trade partners, and tracked through to resolution.
• Monitor outstanding deficiencies, conduct follow-up inspections, and ensure corrective actions are completed within target timelines and in alignment with project schedules and quality standards.
• Maintain and update quality control schedules, homeowner orientation schedules, and unit completion forecasts to provide accurate and timely information on readiness dates, project delays, outstanding deficiencies, and key milestones.
• Coordinate project priorities and support resource planning to ensure inspections, trade work, and deficiency completion activities align with overall project requirements.
• Develop and maintain strong working relationships with Construction teams, trade partners, installers, suppliers, and internal stakeholders to support timely issue resolution and project alignment.
• Communicate quality concerns, project priorities, schedule updates, risks, and deficiency-related requirements through regular coordination and project meetings.
• Conduct inspections, testing, deficiency reviews, and quality assessments to verify compliance with project requirements and company standards.
• Maintain accurate project records, deficiency logs, reports, schedules, and documentation, and prepare project status updates to support Customer Care, Construction, and leadership decision-making.
• Perform minor repairs, cleaning, touch-ups, and finishing work where appropriate to support project completion activities.

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• High School Diploma/GED required; a college, trade, or technical diploma in project management, carpentry, trades, operations, or a related discipline is preferred.
• Minimum 5 years of experience in residential construction, project coordination, quality control, warranty service, or a related field.
• Experience coordinating schedules, tracking deficiencies, and working with multiple stakeholders in a fast-paced construction environment.
• Experience using project management, construction management, or deficiency tracking software, such as Autodesk.
• Trade certification or specialty trade experience, residential high-rise or multi-family development experience, and experience managing project schedules or construction workflows are considered assets.
• Experience with BC New Home Warranty processes and residential possession activities is preferred.
• Strong understanding of residential construction and finishing practices, deficiency tracking, quality control processes, and project scheduling.
• Strong written and verbal communication skills, excellent organization, prioritization, multitasking, attention to detail, problem solving, accountability, and follow-through.
• Comfortable working on active construction sites and in buildings prior to completion, including walking, stair access, reviewing and documenting deficiencies, completing physical repairs where appropriate, and using PPE.

EXPECTED COMPENSATION

• Annual Base Salary: The expected salary range for this role is $62,000 - $70,000 per annum. Actual offered salary will depend on individual experience, qualifications, geographic location, market conditions for the role, and internal equity.
• Annual Bonus Program: Wesgroup offers a competitive Annual Bonus Program that is intended to financially reward eligible employees for their contribution to the Company’s financial and overall success.

WHAT WE OFFER

• An entrepreneurial environment that enables people to do their best work and make a meaningful contribution to our local communities.
• A Great Place to Work® Certified organization, recognized for fostering a supportive, inclusive, and inspiring workplace where people feel valued and engaged.
• A competitive compensation package with robust and extensive health benefits supplemented by a generous Health Care Spending Account, and a competitive time off program.
• A Lifestyle Spending Account which includes coverage for fitness, daycare, and eldercare costs.
• To promote wellbeing, Wesgroup also covers the cost for all employees to attend several fitness classes each month through our partnership with ClassPass.
• A fun and inclusive culture supported by an employee-led Culture Committee with sponsorship from the CEO, providing opportunities for participation in group workouts, team sports, company-wide social events or celebrations, and other great initiatives.
• Wesgroup supports a broad range of community initiatives through donations and employee volunteer activities, including giving all employees 5 paid days off to volunteer their time each year to give back to our communities.

HOW TO APPLY

If you are interested in exploring this exciting opportunity to join one of Western Canada’s largest real estate companies, please visit Wesgroup Careers and apply with your resume and cover letter today. We thank all applicants for their interest; however, only those selected for follow-up will be contacted.