Customer Care - Deficiency Technician

Deficiency Technician 

Vancouver, BC 

COMPANY OVERVIEW 

Wesgroup started as a family business in British Columbia more than 60 years ago and today is one of Western Canada’s largest private real estate companies with a diversified portfolio spanning across residential and commercial real estate. Wesgroup owns and manages over 4.4 million square feet of commercial and multi-family real estate and has built almost 10,000 homes in communities across BC. With the active projects in our development pipeline, the portfolio is forecasted to grow to 6.7 million square feet by the end of 2031. 

Our operations are vertically integrated, encompassing land acquisition, development, construction, finance, design, marketing, sales, leasing, and property management. We have a long history of looking forward and we are dedicated to conducting business in line with our values of adaptability, accountability, relationships, and observing The Golden Rule without fail. 

PROFILE SUMMARY 

Wesgroup is seeking a skilled, customer-focused Deficiency Technician to join our Customer Care team in a one-year fixed-term position.  In this hands-on role, you will complete high-quality deficiency repairs and finishing work across residential construction projects and occupied homes, helping ensure repairs are completed efficiently, professionally, and to Wesgroup quality standards. 

Working closely with homeowners, trade partners, and internal teams, you will assess and resolve a variety of construction deficiencies while supporting project completion, warranty service, and a positive customer experience. 

KEY ACCOUNTABILITIES 

• Complete deficiency repairs and finishing work related to drywall, painting, caulking, cabinet adjustments, countertop repairs, flooring, tile, hardware, trim, mullions, and other finishing elements. 

• Assess deficiencies, determine appropriate repair methods, select suitable materials and tools, and complete repairs efficiently while maintaining quality expectations and project timelines. 

• Support warranty service activities within occupied homes by evaluating reported deficiencies and completing repairs where appropriate. 

• Coordinate professionally with homeowners, Customer Care team members, Quality Control personnel, Construction, Property Management, and trade partners to ensure concerns are addressed in a timely manner. 

• Inspect completed work to ensure repairs meet Wesgroup quality standards and customer expectations, while identifying recurring issues and communicating concerns to management. 

• Maintain safe work practices, participate in training and process improvement initiatives, and stay current on repair techniques, materials, tools, and industry best practices. 

QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

• High School Diploma/GED required; trade certification, apprenticeship training, or coursework in carpentry, finishing trades, drywall, painting, construction, or a related discipline is preferred. 

• Minimum 2 years of hands-on residential construction, repair, finishing, renovation, warranty service, or trade-related experience. 

• Experience completing drywall repairs, painting, and finishing work; experience with a residential developer, builder, renovation company, or warranty service provider is an asset. 

• Strong technical skills in drywall repair, residential painting and colour matching, caulking and sealant application, cabinet/hardware/trim/millwork adjustments, tile, flooring, countertop and surface repair, and general carpentry. 

• Ability to assess deficiencies, determine practical repair solutions, and complete work with strong attention to detail and quality workmanship. 

• Strong customer service and communication skills, with professionalism to work directly with homeowners, residents, internal teams, and trades. 

• Ability to safely operate hand tools and repair equipment, and comfort working in a physical, site-based environment with regular travel between sites and homes. 

EXPECTED COMPENSATION 

• Annual Base Salary: The expected salary range for this role is $75,000-$84,000 per annum. Actual salary offered will depend on individual experience, qualifications, geographic location, market conditions for the role, and internal equity. 
• Annual Bonus Program: Wesgroup offers a competitive Annual Bonus Program that is intended to financially reward eligible employees for their contribution to the Company’s financial and overall success. 

WHAT WE OFFER 

• An entrepreneurial environment that enables people to do their best work and make a meaningful contribution to our local communities. 

• A Great Place to Work® Certified organization, recognized for fostering a supportive, inclusive, and inspiring workplace where people feel valued and engaged. 

• A competitive compensation package with robust and extensive health benefits supplemented by a generous Health Care Spending Account, and a competitive time off program. 

• A Lifestyle Spending Account which includes coverage for fitness, daycare, and eldercare costs. 

• To promote wellbeing, Wesgroup also covers the cost for all employees to attend several fitness classes each month through our partnership with ClassPass. 

• A fun and inclusive culture supported by an employee-led Culture Committee with sponsorship from the CEO, providing opportunities for participation in group workouts, team sports, company-wide social events or celebrations, and other great initiatives. 

• Wesgroup supports a broad range of community initiatives through donations and employee volunteer activities, including giving all employees 5 paid days off to volunteer their time each year to give back to our communities. 

HOW TO APPLY 

If you are interested in exploring this exciting opportunity to join one of Western Canada’s largest real estate companies, please visit Wesgroup Careers and apply with your resume and cover letter today. We thank all applicants for their interest; however, only those selected for follow-up will be contacted.