Member Service Representative (Permanent, Full-Time) - Powell River

Location: Powell River 
 

Member Service Representative
 

Join a team where passion meets purpose! At FCU Community Financial, we take pride in being one of B.C.’s Top Employers—a reflection of our team members who value meaningful work, opportunities for growth, and making a difference. Driven by values, we use business as a force for good, placing people and the planet at the center of everything we do. With branches in eight vibrant locations along B.C.'s south coast, we are driven by our vision of building financially healthy communities and our purpose to empower through knowledge. If this vision excites you, we’d love to have you join our team!
 

FCU Community Financial is looking for a financial service professional to join our team at our Powell River Branch as a full-time Member Service Representative. Our Member Service Representatives are member-centric and focused on creating impactful connections. Reporting to the Branch Manager, you will be responsible for proactively discovering member needs and providing tailored advice, empowering our members through education and building meaningful relationships. You will process day-to-day transactions and solve routine issues with members’ accounts. Additionally, you will open term deposits, registered products (RRSPs, RRIF, TFSA), member accounts, and lending products.

Major Responsibilities:
 

Provide service excellence and foster member relationships by:

• Maintaining a high level of knowledge of FCU Community Financial products and services, including continuous development to be aware of changes in the industry.
• Exhibiting a high commitment to member-client relationships by promoting the concept of relationship building, cross-selling all credit union products and services, and referring members to other departments when appropriate.
• Analyzing member needs and building relationships through member onboarding.
• Responding to requests and inquiries and dealing with member issues with minimal assistance.
• Contributing to a high level of service and providing fast, efficient, personalized service.
• Acting as a resource and example to other employees in regard to knowledge, experience, and superior member service.
• Contributing to a positive team environment by working efficiently, professionally and in a friendly manner.

Perform a variety of duties relating to the promotion, sale and administration of account, deposit, and loan products and services offered by FCU Community Financial . This includes but is not limited to:

• Promoting and providing advice on deposit products and services, including registered and non-registered accounts, with the ability to discuss investment options such as term deposits.
• Promoting and processing card products, including credit and debit cards and all electronic services.
• Providing guidance and administration on account options and membership, including estate administration.
• Use the Financial Blueprint to support the overall financial well-being of our members.
• Documenting and processing as required.

Required Experience, Knowledge, Skill, and Ability:

• Secondary school diploma.
• Experience in the financial, sales or service industry.
• Education or equivalent experience with Products & Services and Fundamentals of Personal Financial Planning and Consumer & Residential Mortgage Lending (recommended). 
• Superior knowledge of financial products and services.
• Demonstrated accountability for both personal and branch-assigned growth goals, targets and major initiatives.

The successful candidate will demonstrate the following skillsets:

• Strong computer skills and proficiency in MS Office.
• Ability to communicate effectively, both orally and in writing.
• Ability to multi-task and problem-solve, with strong organizational skills and emphasis on time management.
• Strong interpersonal skills with a service-oriented focus.
• Ability to work in a fast-paced environment, perform under pressure, and demonstrate great initiative, resourcefulness and flexibility.
• Ability to develop a correlation between personal actions, service execution, and member expectations

Why work for us?

• Take advantage of opportunities for career development including continuous training, education support and career planning.
• Embrace our commitment to employee wellness including a comprehensive employee and family assistance program.
• Enjoy a competitive compensation package including a generous benefits program.
• Be part of a company that is dedicated to making a meaningful community impact. 

Who should apply?

To support employment equity and diversity in the workplace, we welcome applications from all groups, including visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity at FCU Community Financial. We also recognize unique styles, perspectives, and beliefs that support a diverse, respectful, and inclusive work environment.