Mobile Mortgage Advisor

Location: British Columbia - In Branch/Remote/Hybrid Options Available
Preference is given to applicants located in or near the communities we serve, which include Powell River, Courtenay, Cumberland, Bowser, Union Bay, Hornby Island, Texada Island, and Bowen Island.

Mobile Mortgage Advisor

Join a team where passion meets purpose! At FCU Community Financial, we take pride in being one of B.C.’s Top Employers—a reflection of our team members who value meaningful work, opportunities for growth, and making a difference. Driven by values, we use business as a force for good, placing people and the planet at the center of everything we do. With branches in eight vibrant locations along B.C.'s south coast, we are driven by our vision of building financially healthy communities and our purpose to empower through knowledge. If this vision excites you, we’d love to have you join our team!

Reporting to the VP of Retail Banking, the Mobile Mortgage Advisor enhances member experiences by understanding individual financial needs, providing expert advice, and offering customized lending solutions. Operating outside traditional branch networks, the advisor expands our reach through effective networking and referrals, collaborating with the team to grow membership and strengthen relationships. This role focuses on expanding business through strategic networking, referrals, and close collaboration with our branch network, ultimately contributing to FCU Community Financial’s vision of building financially healthy communities. 

*Note: Compensation for the role is $60,000 base, plus commission. For the first 6 months, we are offering a guaranteed compensation of $80,000 annual salary to provide the successful incumbent with a network-building phase, during this time commission is not available. Following the first 6 months, the base rate will return to $60,000 + commission. The earning potential for this role is expected to be $80,000 to $100,000+ annually based on volume.

Major Responsibilities:

• Cultivates and nurtures strong relationships with members to understand their lending needs and provide tailored solutions.
• Proactively identifies, pursues, and secures new lending opportunities through strategic business development, networking, community engagement, and referral generation, building a strong pipeline of prospects and demonstrating a proven ability to generate new business and grow a lending portfolio.
• Conducts comprehensive assessments of loan applications, ensuring accurate collection and evaluation of documentation.
• Offers expert guidance on lending products and services, tailored to meet individual member requirements.
• Collaborates closely with branch teams and internal stakeholders to facilitate smooth and efficient processing and delivery of lending solutions.
• Consistently strives to meet and exceed individual and team targets related to loan volume, profitability, and member satisfaction.
• Stays updated of industry trends, regulatory updates, and credit union policies pertaining to lending practices, maintaining a high level of expertise in the field.
• Delivers exceptional service to members, ensuring a positive and memorable experience throughout the lending process.
• Harnesses the power of mobile technology and tools to efficiently serve members remotely and enhance operational effectiveness.
• Engages in community outreach initiatives and promotion activities to raise awareness about the credit union and expand the member base within our communities.
• Conducts comprehensive needs analysis, delivers tailored proposals, negotiates terms, and implements effective lending solutions.
• Identifies opportunities to enhance member relationships, directing them to the appropriate team at FCU Community Financial for further services.
• Processes documentation related to lending activities, including loan applications, approvals, and disbursements.
• Ensures compliance with relevant laws, regulations and policies.

Required Experience, Knowledge, Skill, and Ability:

• Secondary school diploma.
• Minimum 3-5 years’ experience in financial services, preference given to experience within the Credit Union system.
• Demonstrated understanding of lending principles and practices, supported by 3- 5 years of experience in an active retail mortgage lending role and strong knowledge of consumer lending products, regulations, and the end-to-end lending process.
• Proven sales and business development acumen, with a track record of achieving targets and goals.
• Education or equivalent experience with Products & Services, Fundamentals of Personal Financial Planning, Consumer & Residential Mortgage Lending, and Business Financial Statement Analysis.
• Extensive knowledge of banking system functionalities, including workplace operations and form utilization considered an asset.

Successful employees will demonstrate the following skills:

• Excellent interpersonal skills, fostering effective collaboration and communication across all levels of the organization.
• Ability to multi-task and problem solve, with strong organizational skills and emphasis on time management and prioritization.
• Commitment to adhering to FCU Community Financial’s policies and procedures, maintaining compliance and integrity in all aspects of work.
• Ability to thrive in a fast-paced environment, performing under pressure with a high degree of initiative, resourcefulness, and flexibility.
• Consistent track record of meeting deadlines, ensuring timely completion of tasks and projects.
• Demonstrated commitment to continuous learning and self-improvement.
• Proven dedication to supporting the growth of colleagues through training and development initiatives.

Why work for us?

• Take advantage of opportunities for career development including continuous training, education support and career planning.
• Embrace our commitment to employee wellness including a commitment to mental health and comprehensive employee and family assistance program.
• Enjoy a competitive compensation package including a generous benefits program.
• Be part of a company that is dedicated to making meaningful community impact.

Who should apply?
To support employment equity and diversity in the workplace, we welcome applications from all groups, including visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity at FCU Community Financial. We also recognize unique styles, perspectives, and beliefs that support a diverse, respectful, and inclusive work environment.