Outdoor Spa Operations Agent

Spa Experience Agent

Our Mission 
To offer a haven for personal renewal in the Scandinavian age-old tradition where body and mind find peace

Vision 
To be recognized as the best relaxation experience in Canada while providing a meaningful workplace that encourages a balanced lifestyle.

Fundamental Values

• Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations, materials, and scents. 

• Team Spirit: we communicate, display empathy and work in a family spirit. We approach change in a positive way, are always willing to help, and rally around common goals. 

• Professionalism: we anticipate our guest needs and go above and beyond their expectations, we are experts, we perform at the highest level, we lead by example, are accountable and deliver great results. 

Expectations

• To offer a warm, friendly and professional welcome to guests

• Ensure quality and cleanliness of the site

• Maintain and uphold the spa’s silent policy to ensure a peaceful and relaxing environment for guests

• Anticipate site needs and take initiative to complete tasks independently

• Perform technical & maintenance duties including water quality testing (training provided)

Job Type: Full-Time

Hourly Rate: $22.01

Benefits:

• Complimentary thermal baths membership for yourself

• Complimentary thermal baths membership for one friend, after 3 months

• Extended Health Benefits after 9 months

• Complimentary massage allocation plus massage discount of 35%

• Winter Whistler Blackcomb Spirit Pass or Wellness Program

• Food and beverage discounts for onsite café 

• Corporate discount vouchers for friends and family

• Staff accommodation, based on availability

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Tasks & Responsibilities:

• Maintain cleanliness and quality of the entire site to Scandinave Spa Standard; including, but not limited to, cleanliness and order of bathrooms, shower stalls, locker rooms, Massage Pavilion, and the Lobby.

• Optimize the spa ambience by ensuring Scandinave Spa policies are followed.

• Assist in guiding guests through their Scandinave Spa visit with a thorough knowledge of our spa features.

• Be proactive in anticipating guests’ needs.

• Assist with guest issues or concerns that arise and, if required, seek support from Team Leader/Supervisor and/or Manager.

• Perform opening and closing procedures on site.

• Perform Technical Duties: 

• Ensure quality of all pools: test water samples, calculate and add chemicals as needed, monitor temperatures, and maintain cleanliness

• Maintain sauna fire and ambience fireplace temperatures

• Monitor steam room and solarium temperatures

• Parking duties:

• Direct guests where to park if required

• Be the first point of contact for guests on arrival, provide information of any waitlists

• All other tasks requested of you for the smooth and efficient function of the Scandinave Spa Whistler

Prerequisites:

• You love to be outdoors, can be on your feet all day and walk up/down steps

• Previous customer service experience preferred

• Excellent attention to detail

• Energetic and positive team player

• Excellent communication skills, ability to remain calm and professional at all times

• Proactive, creative problem-solving skills

• Able to lift 20kg

• Previous experience with water quality testing and maintenance is not required – training will be provided

• Clear criminal record check

• Available to work full-time hours including evenings and weekends

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