Driver

Job Description

The Driver provides safe and reliable transportation of agency clients, who are primarily seniors during the week, evenings and/or on weekends. The Driver will also assist with the delivery of Meals on Wheels, courier, or other driver services as required.

We are looking for: a permanent Driver

Hours of Work: Tuesday, Wednesday, Thursday, Friday from 11:00am to 6:00pm

Location: Requires travel in the community

Reports to: Supervisor, Transportation and Community Programs 

Compensation

Hiring Hourly Rate: The hourly rate for this role is $19.44 per hour. 

Circle of Care Benefits:

Health and Dental Benefits: A robust benefits plan with vision, massage and semi-private hospital coverage with employer paid premiums to support you through all stages of life. Eligible after 1,248 hours completed in a calendar year.

TFSA Matching Program: Upon completion of 12 months of service, employees will be eligible for the TFSA matching program (Full-time employees are eligible for an annual employer match of up to $450 and part-time employees are eligible for an annual employer match of up to $300).
Vacation: All employees shall be entitled to vacation time and vacation pay based on the length of continued service calculated on January 1 each year.
Float Day: Upon completion of one year of service, employees will be entitled to one annual float day in accordance with the Collective Agreement.

Responsibilities:

Safe and timely transport of clients to and from their destinations

• On the day of scheduled service, follow the DriverMate application and/or printed manifest to accurately identify and transport assigned clients.
• Confirm client identity by asking and verifying two forms of identification: full name (first and last) and destination of drop-off.
• If client identity or trip details are unclear, contact the Transportation Office immediately for clarification before proceeding.
• Ensure all Adult Day Program (ADP) clients receive hand-to-hand drop-offs, meaning clients are safely transferred directly to a staff member or responsible party at their destination to ensure their safety.
• Transport clients according to the predetermined transportation schedule.
• Attend to clients’ needs while using the transportation service.
• When necessary, meet clients at the door and walk them to the van.
• Assist clients to enter and depart from the vehicle.
• Ensure that clients are seated properly and that seat belts are used.
• Assist with bags and carry-on items as required. This position may require you to lift a minimum of 15- 20lbs, potentially up to 8-9 hours per day.
• Report immediately to the Manager on all concerns, questions, or problems regarding the client, the schedule and/or the vehicle.

Customer Service

• Effectively meet all client services requirements in a courteous and professional manner.
• Proactively trouble shoot problems, deal with difficult situations, and escalate to Supervisor when extra assistance is required.
• Participate in client satisfaction initiatives that continuously improve quality levels.

Ensures the safe operation, maintenance, neatness and cleanliness of the vehicle

• Keep the Supervisor informed of required maintenance and any damage done to the vehicle.
• Complete electronic vehicle inspection checklist before taking the vehicle out for the day, and complete inspection checklist at the end of the day.
• Maintain adequate gasoline in vehicle and follow procedures for gasoline credit card use.

Risk, Health and Safety Management 

• Identifying and reporting health and safety incidents and concerns in a timely manner to the appropriate supervisors and/or funders, documenting incidents in EasyCare and escalating appropriately to the designated supervisors as outlined in the Client Safety Reporting policy (C.01.38).
• Participating in health and safety processes and procedures.
• Participating in maintaining a safe workplace environment by cultivating a positive safety culture and encouraging best practices to promote both staff and client safety and well-being.
• Participating in all health and safety training initiatives on a regular basis.
• Taking proactive action against client incidents within your scope of practice.
• Developing a plan to identify, manage and/or minimize client safety risks or situations in adherence with risk management operations policies.
• Assessing the severity of an adverse client safety/risk event and determining the best follow-up and developing an action plan following the event. Collaborating with funder (ex. OH@H) and following any additional processes as required.
• Calling emergency services (911) when the client is at an immediate risk of harming themselves or others, or if there is a serious injury and/or imminent harm.
• Evaluating any potential hazards and identifying clients at risk for adverse health and safety events, taking preventative measures when necessary to minimize reoccurrence.
• Reporting all safety events impacting clients, caregivers and families in a timely and honest disclosure.

Qualifications

• Must hold a valid G driver’s license with a driving record in good standing.
• 5+ years of driving experience.
• Excellent interpersonal, communication, and problem-solving skills.
• Willingness to assist seniors with varying physical impairments.
• Knowledge of vehicle maintenance.
• Demonstrated ability to safely operate a passenger van.
• Demonstrated efforts to continuously update skills.
• Language skills are an asset (e.g. Russian, Yiddish, and Hebrew).